Back

Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

4.0
919 Reviews

919 Reviews of Banister Ford of Marlow Heights - Service Center

Sort by
April 05, 2022

After a few seconds Mike greeted me and said someone will help me in a minute. Mike took care of me. He was friendly and my car was completed after about 3 hours. The ladies at the payment area were helpf More

by 50REDWINGS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! Thank you for taking the time to share your feedback! We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

April 04, 2022

The dealership is in close proximity to my home which makes it ideal. However, my visit for an oil change was completed without conversing with me about the recommended service that could have been compl More

by KENDRICKTGIBBS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Martin
Apr 20, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to notify us, Kendrick. Your feedback is very important to us because we are constantly looking for new ways to improve the customer experience. Thank you. We hope we can earn another chance to earn your business. Thank you for choosing The New Banister Ford of Marlow Heights!

April 04, 2022

My advisor Mike was superior constantly checking in with me prior to my pickup and when I picked up my car car Chance a technician was very helpful in driving with me and answering some questions for me. More

by RTaylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Advisor
Apr 05, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to rate your experience, we are so happy to know that our team could be of service to you during your recent visit. Thank you for choosing the New Banister Ford of Marlow Heights!

April 02, 2022

The day I drop off my vehicle, the customer was outstanding and when I pick up my car the cashier Attitude was very friendly and positive Attitude explained everything that was done on my vehicle More

by phillygirl0316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hammett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Petro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Buckmaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yadira Kauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Royal
Apr 15, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback! Your 5-star rating is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

April 02, 2022

There was a problem because someone didn't there job right look at your records and see what happen More

by ROBERTBREWSTER278
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Buckmaster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Banister Ford of Marlow Heights responded

Hey Robert. Thank you for taking the time to notify us. We would like to know what we can do to receive a higher rating from you. We hope that we can earn another chance to provide customer service to you. Thank You!

March 31, 2022

Very courteous fast knowledgeable clean establishment. However was not satisfied with tv program that I was force to watch. Wanted to watch news or an education program. Thank u More

by raymondmurray3001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Banister Ford of Marlow Heights responded

Hey Raymond! We are so happy to hear that our team could be of service to you during your recent visit. We thank you very much for your feedback because we're constantly looking for new ways to improve the customer experience. We will make sure to leave a remote for our visitors. Thank you for choosing The New Banister Ford of Marlow Heights!

March 31, 2022

Excellent service again from Chris O! Was able to get my car in and out fast and fixed the issue. More

by FRANCESCAMOREIRA1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Oyedeji
Apr 13, 2022 -

Banister Ford of Marlow Heights responded

We are happy to know you had a pleasant customer experience. Thank you for your 5-star review! Thank you for choosing The New Banister Ford of Marlow Heights!

March 31, 2022

My second time for car oil change' & a much friendlier welcome atmosphere & polite & warm welcome & good-byes More

by rlmjones69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sherrill Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Slaughter
Apr 01, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share & rate your experience. We are proud to be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

Apr 01, 2022 -

rlmjones69 responded

I reported Banister Ford dealer for my second oil change & was greeted with the most utmost careering & warm welcoming & considerations in service on a timely matter

March 29, 2022

I liked the shuttle service, no waiting in the lounge area. Was disappointed about the time I had to wait for diagnostic reading. More

by BHOLLOWAY3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris was pleasant to work with.
Mar 30, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

March 29, 2022

My flat tire was fixed and a new tire was purchased . BANNISTER should also offer customers the option of patching a flat tire. More

by TJMHICKS954
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tavern Green
Mar 30, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback. It is important to us because we are constantly looking for new ways to improve the customer experience. Thank you for choosing The New Banister Ford of Marlow Heights!

...
73
...