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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

3.9
945 Reviews

945 Reviews of Banister Ford of Marlow Heights - Service Center

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May 20, 2022

I rely on Banister Ford of Marlow Heights to keep my Ford Edge in pristine condition! I would have it any other way! More

by SHERICEAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! We are happy to be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 20, 2022

Staff was friendly, explained and showed me the issue with my vehicle. Explained different options on how the issue could be fixed and financed. More

by SUNNYSOL_22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are grateful that we can earn your business. We are happy to know that we could be of assistance to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 18, 2022

You have the wrong email address. I am not a customer of your fine dealership. I wish you’d take my email off your list. More

by RDANT
Recommend Dealer
No
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

Banister Ford of Marlow Heights responded

We apologize for the inconvenience. We will make sure to do so

May 16, 2022

My experience was ok! It was some miscommunication during my visit, but, it was rectified. In the future I will look for much better results. More

by SNDENTERPRISESINC4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Jul 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your feedback! We're constantly looking to improve our services and your feedback is important in doing so! We look forward to earning your repeat business as we continue to grow and improve the New Banister Ford of Marlow Heights!

May 15, 2022

Amazing customer service and very fast service. I wouldn’t take my car anywhere else More

by LWILLIAMS24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amir Taghinejad
Jul 07, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

May 14, 2022

Great customer service! It was a very good experience. The associate took the time to explain everything and gave me good advice on the status of my car, we it was complete. More

by BUTLER_BOBBIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Banister Ford of Marlow Heights responded

Hi Bobbie! We're grateful for your 5-star review. We're happy to make your visits informative and provide you with a great experience! Thank you for seeing us here at Banister Ford of Marlow Heights, we're eager to see you again soon!

May 12, 2022

Alsome ! Great service my car was fixed the same day I dropped it off. Friendly environment !! Love Banister Ford !! More

by LADYSPOCK1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Carlisle
Jul 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review and sharing your experience with the community! We're happy to provide you with a lovely experience here at Banister Ford of Marlow Heights!

May 11, 2022

My Service adviser provided great service. Certainly a long way from what drove me away from Sheehy. I will be back. More

by ROGERS.TROY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your positive review Troy! We are constantly striving for improvement and we are happy we earned your business! The team here at Banister Ford is happy to assist you! We look forward to seeing you again soon.

May 11, 2022

The repair service provided by the Banister Service department was great. They kept me informed of their progress and provided me a courtesy wash of my vehicle. More

by aclassservicesllc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda "Mandy" Smith
Jul 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your time and feedback! Your review is important to us and the community we serve. We are happy to continue to provide you with your automotive needs, here at Banister Ford of Marlow Heights!

May 11, 2022

Everyone was extremely pleasant, especially James. I go there often and they make sure to keep me informed. More

by taylorybrown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James M
Jul 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your response and frequent visits! We're happy to provide you with excellent service here at Banister Ford of Marlow Heights!

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