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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

3.9
945 Reviews

945 Reviews of Banister Ford of Marlow Heights - Service Center

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June 05, 2022

The experience was great for A to Z. Thanks for the great customer service. Thanks More

by KHOOKS11114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shana Jefferson
Jun 06, 2022 -

Banister Ford of Marlow Heights responded

We're so thrilled to hear that you had a pleasant customer experience during your recent visit. Your 5-star review is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

June 05, 2022

I was in and out less than 1 hr for an oil change and tire rotation. The gentleman that assisted me was very professional. More

by ANITALB97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t recall his name.
Jun 06, 2022 -

Banister Ford of Marlow Heights responded

Hey Anita! Thank you for taking the time to share your 5-star review! We are happy to be of assistance to you. Than you for choosing The New Banister Ford of Marlow Heights!

June 03, 2022

Come in for an oil change and was out in 20 minutes. Not waiting for 2 to 3 hours in the past. Great Service from the team from the time I walked in until the end. More

by SKSHED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your 5-star feedback! We take pride in ensuring we take care of your vehicles maintenance needs in a timely fashion. We know you may be busy, so we will always make sure you're ready to take on the road. Thank you for choosing The New Banister Ford of Marlow Heights!

May 29, 2022

Terrible. New issues after 2 weeks service for new car. Now a/c not working and windows not opening. Neither problem when I brought in. More

by SMGRSM11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No idea
Apr 25, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to notify us. We apologize that if something happened to occur after you visited our service department. We hope that we can earn another opportunity to earn your business.

May 28, 2022

Our car was serviced quickly. Staff was very courteous and helpful. I would recommend individuals going there to get car serviced. More

by HJUANITA67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating! We are happy to know that our team could be of assistance to you. We look forward to continue to be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

May 28, 2022

We had an issue the initial repair. We called the service lady and explained the issue was not resolved. The vehicle was returned and the issue was resolved. More

by sugawuga44
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda
Jun 02, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to rate your experience. We are happy to know that our team could be of service to you. We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

May 26, 2022

I had my usual service agent. He gave me a very accurate estimate on my wait time. My car was clean. He called me when it was done. I was happy as usual. More

by selwyn.plunkett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review, Selwyn! We rare very grateful to earn your business here at The New Banister Ford of Marlow Heights!

May 25, 2022

Got my car serviced quickly and staff was courteous and helpful. I would recommend coming here to get car serviced. More

by KSHELIA35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating! We are happy to know that our staff could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 25, 2022

Chris was outstanding in his communication with me and what is involved with my sunroof service issue. He explained the time it would take and worked with the Warranty company. My vehicle was completed a More

by MMACKEY351
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your 5-star review! We are so grateful to earn your business. We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

May 20, 2022

They were quick and efficient customer service was very good. I would return for other services when needed. More

by DSheats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tavaun Green
Jul 05, 2022 -

Banister Ford of Marlow Heights responded

Than you for taking the time to share your 5-star review! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

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