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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

3.9
945 Reviews
Call Service Center (301) 423-4950

945 Reviews of Banister Ford of Marlow Heights - Service Center

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July 01, 2022

They had my truck for 2 weeks and didn't update me. When I finally got my truck back, it was not completely fixed. More

by K. Gardner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Martin
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Feb 23, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We would like to speak to you directly about your experience. Please leave your contact information & our corporate management will be reaching out to you directly. Thank You

July 01, 2022

Great customer service. Mandy was my service representative who was very knowledgeable about the service needed for my vehicle. I was so happy to have my vehicle ready earli More

by abarksdale79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bobby Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda
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Feb 23, 2023 -

Banister Ford of Marlow Heights responded

We are happy to know that our team could be of service to you during your recent visit. We look forward to continue to be of service to you in the future when you are in need. We just ask if you could update your 2-star rating to a 5-star please! Have a wonderful day & thank you for choosing The New Banister Ford of Marlow Heights!

June 28, 2022

Had to bring my car up three times and eventually rent a car to get the job done and the car doesn't work the way it used to, but I really don't feel like going through the entire hassle of doing it all aga More

by mmck98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure, I didnt work with any of those listed above. All the people at the service desk are extremelly friendly and helpful
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June 28, 2022

My Ford Explorer was fixed. The mechanic name Bobby who fixed my car. The sweetest man who knew what he was doing. Thanks Bobby. More

by somdangel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby the mechanic
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Jun 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review! We are happy to know that we could be of service to you during your recent visit. Than you for choosing The New Banister Ford of Marlow Heights!

June 25, 2022

Quick and efficient got in an out in about an hour received an oil change More

by RONNIE_BEFREE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda
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Jun 30, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating, Ronnie! We take pride in providing service to all of our visitors. Thank you for choosing The New Banister Ford of Marlow Heights!

June 25, 2022

Appointment time for oil change and the free car wash service awesome job thank You 😊 love my experience either Bannister Ford. More

by lorraine.quarles59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jun 30, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review, Lorraine! We appreciate your business here at The New Banister Ford of Marlow Heights!

June 25, 2022

Carlos explained the problems with the car in a timely manner and the entire services my car quickly. More

by RMARNO68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos
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Jun 30, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

June 24, 2022

service always on time when i arrive. very helpful good customer service and respect ful. More

by KWESTBS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2022 -

Banister Ford of Marlow Heights responded

Thank you for coming to see us! Your 5-star review is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

June 24, 2022

Always have issues with honesty about work that was done. I have trust issues on 3 occasions they claim to have rotated tires just for me to catch them in a lie. Now I’m forced to travel farther for service More

by RWELDON0
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sonny Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 22, 2022

Carlos was very professional and informative, Service team was great and professional. They got me in and out More

by 1dealofty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Jun 22, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback. We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

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