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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

4.0
919 Reviews

919 Reviews of Banister Ford of Marlow Heights - Service Center

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May 26, 2022

I had my usual service agent. He gave me a very accurate estimate on my wait time. My car was clean. He called me when it was done. I was happy as usual. More

by selwyn.plunkett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review, Selwyn! We rare very grateful to earn your business here at The New Banister Ford of Marlow Heights!

May 25, 2022

Got my car serviced quickly and staff was courteous and helpful. I would recommend coming here to get car serviced. More

by KSHELIA35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating! We are happy to know that our staff could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 25, 2022

Chris was outstanding in his communication with me and what is involved with my sunroof service issue. He explained the time it would take and worked with the Warranty company. My vehicle was completed a More

by MMACKEY351
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your 5-star review! We are so grateful to earn your business. We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

May 20, 2022

They were quick and efficient customer service was very good. I would return for other services when needed. More

by DSheats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tavaun Green
Jul 05, 2022 -

Banister Ford of Marlow Heights responded

Than you for taking the time to share your 5-star review! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

May 20, 2022

I rely on Banister Ford of Marlow Heights to keep my Ford Edge in pristine condition! I would have it any other way! More

by SHERICEAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! We are happy to be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 20, 2022

Staff was friendly, explained and showed me the issue with my vehicle. Explained different options on how the issue could be fixed and financed. More

by SUNNYSOL_22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are grateful that we can earn your business. We are happy to know that we could be of assistance to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 18, 2022

You have the wrong email address. I am not a customer of your fine dealership. I wish you’d take my email off your list. More

by RDANT
Recommend Dealer
No
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

Banister Ford of Marlow Heights responded

We apologize for the inconvenience. We will make sure to do so

May 16, 2022

My experience was ok! It was some miscommunication during my visit, but, it was rectified. In the future I will look for much better results. More

by SNDENTERPRISESINC4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Jul 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your feedback! We're constantly looking to improve our services and your feedback is important in doing so! We look forward to earning your repeat business as we continue to grow and improve the New Banister Ford of Marlow Heights!

May 15, 2022

Amazing customer service and very fast service. I wouldn’t take my car anywhere else More

by LWILLIAMS24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amir Taghinejad
Jul 07, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

May 14, 2022

Great customer service! It was a very good experience. The associate took the time to explain everything and gave me good advice on the status of my car, we it was complete. More

by BUTLER_BOBBIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Banister Ford of Marlow Heights responded

Hi Bobbie! We're grateful for your 5-star review. We're happy to make your visits informative and provide you with a great experience! Thank you for seeing us here at Banister Ford of Marlow Heights, we're eager to see you again soon!

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