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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

4.0
919 Reviews

919 Reviews of Banister Ford of Marlow Heights - Service Center

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June 11, 2022

The people I’ve dealt with have good customer service skills, and good personalities. Thanks More

by LEOBRO3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your experience. Your 5-star rating is greatly appreciated. We are happy to know that our team could provide you a pleasant customer experience during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

June 10, 2022

Good customer service helpful with the disabled customers fast oil change close to my home More

by BROWNIE1977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Banister Ford of Marlow Heights responded

We appreciate your business here at The New Banister Ford of Marlow Heights!

June 09, 2022

Banister bought out Sheehy Ford. In and out in about 90 minutes for a tire change. Great customer service. More

by JACIHARRIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review! We are grateful to have you as a customer. We are also thankful that we can earn your business here at The New Banister Ford of Marlow Heights!

June 08, 2022

Very Please with the Service I received would highly recommend service to others they were courteous, listen to you very tentative to you to your needs AND THEY DID NOT BRUSH YOU OFF BECAUSE THEY WERE V More

by REASPAIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your feedback! Your 5-star review is greatly appreciated! It makes us happy to hear that you had a pleasant experience during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

June 05, 2022

The experience was great for A to Z. Thanks for the great customer service. Thanks More

by KHOOKS11114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shana Jefferson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Banister Ford of Marlow Heights responded

We're so thrilled to hear that you had a pleasant customer experience during your recent visit. Your 5-star review is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

June 05, 2022

I was in and out less than 1 hr for an oil change and tire rotation. The gentleman that assisted me was very professional. More

by ANITALB97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t recall his name.
Jun 06, 2022 -

Banister Ford of Marlow Heights responded

Hey Anita! Thank you for taking the time to share your 5-star review! We are happy to be of assistance to you. Than you for choosing The New Banister Ford of Marlow Heights!

June 03, 2022

Come in for an oil change and was out in 20 minutes. Not waiting for 2 to 3 hours in the past. Great Service from the team from the time I walked in until the end. More

by SKSHED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your 5-star feedback! We take pride in ensuring we take care of your vehicles maintenance needs in a timely fashion. We know you may be busy, so we will always make sure you're ready to take on the road. Thank you for choosing The New Banister Ford of Marlow Heights!

May 29, 2022

Terrible. New issues after 2 weeks service for new car. Now a/c not working and windows not opening. Neither problem when I brought in. More

by SMGRSM11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No idea
Apr 25, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to notify us. We apologize that if something happened to occur after you visited our service department. We hope that we can earn another opportunity to earn your business.

May 28, 2022

Our car was serviced quickly. Staff was very courteous and helpful. I would recommend individuals going there to get car serviced. More

by HJUANITA67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating! We are happy to know that our team could be of assistance to you. We look forward to continue to be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

May 28, 2022

We had an issue the initial repair. We called the service lady and explained the issue was not resolved. The vehicle was returned and the issue was resolved. More

by sugawuga44
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda
Jun 02, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to rate your experience. We are happy to know that our team could be of service to you. We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

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