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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

3.9
945 Reviews

945 Reviews of Banister Ford of Marlow Heights - Service Center

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July 20, 2022

It was a cool experience for my car recall they called me when the part came in to schedule my appointment, when I arrived I was in and out within 2hrs not to bad at I must say. More

by T.HUNTER1074
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandy
Jul 21, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for your review! We know recalls can be a hassle! We're glad that we were able to make your experience quick and easy here at Banister Ford of Marlow Heights!

July 20, 2022

The service took longer than expected and I didn’t receive updates on my car. It was there for a recall out of my hands and very dangerous. However they don’t provide any car for the inconveniences. M More

by Monae
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bobby Gray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos
July 20, 2022

Pleasant entry, clean appearance, quiet, relaxing while you wait, timing for service great, check out reasonable, worthy for saying good service. Most of all quick service. The reminder of service date hel More

by WELLSGUSSIE8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for your 5-star review! Your business with us is greatly appreciated, and we're happy to provide you with a great experience! We look forward to providing you with many more great services here with us at Banister Ford of Marlow Heights!

July 18, 2022

It was hard to reach my assigned service advisor and even harder to get accurate information. More

by RobMcQ2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Oyedeji
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devron Stevenson
Aug 31, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We hope that we can earn another chance to earn your business & provide an exceptional customer experience. Please reach out to us at your earliest convenience at 7579165229. We would like to turn things around. Thank you

July 17, 2022

I bought my truck here (2008). They still complete the timely jobs as usual. All of the employees were friendly and polite. The workers did a great job. The manager was gr More

by STANLEYL2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yadira Kauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The ones that did the actual work. (I don't know/remember any names), Sajjad Ali, Tim Lopez
Jul 18, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review and feedback is greatly appreciated! We're happy to provide you with an excellent experience! We hope to continue to earn your business here at Banister Ford of Marlow Heights!

July 17, 2022

I brought my SUV in for routine maintenance and it could not have gone better. The check in was fast and seemless and my service was quick. I was able to get a quick car wash. Great job!!! More

by JAMILLER603
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review! We're happy our routine maintenance was seamless for you! We look forward to providing you with many more amazing services, here at Banister Ford of Marlow Heights!

July 16, 2022

All good all good all good all good all good all good all good thanks More

by YMMOT1948
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for your response! We're thankful you took the time to respond and are glad we left a great impression on you! We look forward to earning your business again, here at Banister Ford of Marlow Heights!

July 16, 2022

Terrible need refresher course in customer service. Didn't finish the work yet. Always something More

by EDWIN062103
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amanda
Feb 23, 2023 -

Banister Ford of Marlow Heights responded

We greatly apologize for the inconvenience you may have experienced , we would like to know if we can earn another chance to earn your business. We would like to discuss with you directly about your experience. Please leave any form of contact so our corporate manager can contact you. Thank you

July 16, 2022

Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome More

by gfoliver95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for your awesome review! We're happy your experience went so well that it left you in awe! We are grateful for your support and business here at Banister Ford of Marlow Heights!

July 15, 2022

Very quick process checking in and the final checkout provided a detailed review of what was done. More

by KIMILSONG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Banister Ford of Marlow Heights responded

Your feedback and 5-star review is greatly appreciated! We are happy we were able to provide you with a quick and informative visit! We look forward to taking care of you again here at Banister Ford!

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