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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

3.9
945 Reviews

945 Reviews of Banister Ford of Marlow Heights - Service Center

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July 27, 2022

OUTSTANDING! !!! Service was the BEST! Very competent….. transportation service was Professional and….. could not ask for better!!! If I had it to do over, would More

by ANGEL1WASHINGTON
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department…. Didn’t have time to request names.
Jul 28, 2022 -

Banister Ford of Marlow Heights responded

Hey Angela! Your 5-star feedback is greatly appreciated! We are happy to know that we could be of service to you during your recent visit. We are grateful to earn your business here at The New Banister Ford of Marlow Heights! We look forward to continue to be of service to you in the future when you are in need!

July 25, 2022

Thanks Great Customer Service! ! Great staff enjoy bringing my vehicle in to get it cleaned and serviced. More

by flcrawford4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sherrill Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devron Stevenson, Amar Virk
Jul 26, 2022 -

Banister Ford of Marlow Heights responded

Your feedback and 5-star review are much appreciated! We are pleased to know that your experiences with us are always great! We look forward to continuing serving you here at Banister Ford of Marlow Heights!

July 25, 2022

Communication wasn't good. I never waited over a week. Service before was fast and professional More

by vanlyn07@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Oyedeji
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

Banister Ford of Marlow Heights responded

Thank you for notifying us. We greatly apologize for the inconvenience you may have experienced. We hope we can earn another opportunity to serve you at our dealership.

July 25, 2022

The service was nice and everything was OK yes I feel the heat now thank you at 1st I need to feel nothing you know at 1st but now when you turn the knob now feel heat....................................... More

by haroldsimsjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Banister Ford of Marlow Heights responded

Hi Harold! Thank you so much for your review, we're happy to provide you with an excellent experience! We'd love to know what things we can improve on in order to get that 5th star from you as well! We're happy to earn and keep your business here at Banister Ford of Marlow Heights!

July 25, 2022

Service was fast and professional. Andrea has helped me in my last two visits and she is friendly and extra helpful More

by amanni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea
Jul 26, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! Our service team at Banister Ford aims to provide our customers with an excellent experience! We look forward to earning your business again for the next time you need your vehicle serviced!

July 25, 2022

It was great my appointment was 9:30 I was in own time. and out in no time excellent service thanks. More

by ALTONGRAHAM30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
She was a lady working by her self great person
Jul 26, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for your feedback, Graham! Your 5 star-review is appreciated, and we're happy to earn your business again soon! Thank you for visiting us here at Banister Ford of Marlow Heights!

July 23, 2022

Recall was not completed. Tires was not fixed or rotated. Second time service not completed More

by djwilliams61408
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unsure
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

We apologize for the inconvenience you may have experienced. We would like to know if we can get an opportunity to speak to you directly bout your recent visit. Please reach out to us at your earliest convenience at 7579165229. Thank you

July 22, 2022

I was very surprised at the time my truck was ready. Downside was that there was no coffee or tea for the costumers. The station where it's kept was actually messy. More

by GCAULEY923
Customer Service
Recommend Dealer
Yes
Employees Worked With
Name not given
Jul 26, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your feedback! Our team aims to provide our customers with an excellent experience for each visit. We'll be sure to have this corrected for the next time you come in for a service. We appreciate your visit here with us at Banister Ford of Marlow Heights!

July 22, 2022

Courteous, friendly, great service and they even washed my truck. Thank you Banister Ford I would recommend them to anyone. More

by Pamela.Matthews1024
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Banister Ford of Marlow Heights responded

Hi Pamela, thank you for your 5-star review and review! We're happy to earn your business here at Banister Ford of Marlow Heights! We look forward to providing you with another great visit the next time you need your vehicle serviced!

July 21, 2022

I brought in my Ford Transit Connect, and the staff was friendly, and informative, answered questions to customer satisfaction, and timely. Good experience, good communication. More

by roselyn_hobson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sajjad Ali
Jul 21, 2022 -

Banister Ford of Marlow Heights responded

Hi Roselyn, thank you for your feedback and response! We're glad we are able to provide you with a great experience! We greatly appreciate your time and business here at Banister Ford of Marlow Heights!

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