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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

4.0
919 Reviews

919 Reviews of Banister Ford of Marlow Heights - Service Center

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July 07, 2022

Service was fine just don’t like that when I come for a oil change that’s all I get. No refill of window washer fluid and nothing wash checked like in the past More

by CCKIRBYTHO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We will certainly do that for you the next time you schedule service. We greatly appreciate your business here at The New Banister Ford of Marlow Heights!

July 04, 2022

Bannister Ford is a very relaxed environment good people skills and respectful glad to know that they stayed in the same area and they continue to reach out to you thank you More

by ROBERT.KNOTT52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evelyn Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Banister Ford of Marlow Heights responded

Hey Robert! Thank you so much for taking the time to share your feedback. Your 5-star review is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

July 03, 2022

Everything thing was nice, the employees were friendly and my car was wait wasn’t long. More

by TSimms1022
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! Thank you for taking the time to share your feedback. Thank you for choosing The New Banister Ford of Marlow Heights!

July 02, 2022

Managed my issue quickly and efficiently. I was in and out in 90 minutes. Thanks for the great service! More

by WendyN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Banister Ford of Marlow Heights responded

Your business is greatly appreciated, Wendy! Thank you for your 5-star rating! Thank you for choosing The New Banister Ford of Marlow Heights!

July 01, 2022

They had my truck for 2 weeks and didn't update me. When I finally got my truck back, it was not completely fixed. More

by K. Gardner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Martin
Feb 23, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We would like to speak to you directly about your experience. Please leave your contact information & our corporate management will be reaching out to you directly. Thank You

July 01, 2022

Great customer service. Mandy was my service representative who was very knowledgeable about the service needed for my vehicle. I was so happy to have my vehicle ready earli More

by abarksdale79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bobby Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda
Feb 23, 2023 -

Banister Ford of Marlow Heights responded

We are happy to know that our team could be of service to you during your recent visit. We look forward to continue to be of service to you in the future when you are in need. We just ask if you could update your 2-star rating to a 5-star please! Have a wonderful day & thank you for choosing The New Banister Ford of Marlow Heights!

June 28, 2022

Had to bring my car up three times and eventually rent a car to get the job done and the car doesn't work the way it used to, but I really don't feel like going through the entire hassle of doing it all aga More

by mmck98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure, I didnt work with any of those listed above. All the people at the service desk are extremelly friendly and helpful
June 28, 2022

My Ford Explorer was fixed. The mechanic name Bobby who fixed my car. The sweetest man who knew what he was doing. Thanks Bobby. More

by somdangel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby the mechanic
Jun 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review! We are happy to know that we could be of service to you during your recent visit. Than you for choosing The New Banister Ford of Marlow Heights!

June 25, 2022

Quick and efficient got in an out in about an hour received an oil change More

by RONNIE_BEFREE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda
Jun 30, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating, Ronnie! We take pride in providing service to all of our visitors. Thank you for choosing The New Banister Ford of Marlow Heights!

June 25, 2022

Appointment time for oil change and the free car wash service awesome job thank You 😊 love my experience either Bannister Ford. More

by lorraine.quarles59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Jun 30, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review, Lorraine! We appreciate your business here at The New Banister Ford of Marlow Heights!

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