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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

4.0
919 Reviews
Call Service Center (301) 423-4950

919 Reviews of Banister Ford of Marlow Heights - Service Center

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July 30, 2022

Customer service was excellent and they were able to get my car completed in a timely manner. More

by wamackvt84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos
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Aug 01, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. Your 5-star review is greatly appreciated! We look forward to continue to be of assistance to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

July 30, 2022

A excellent and great place to buy new or use vehicle with great warranty service at all times. I More

by MELVIN.BRISCOE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonny Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ms. Freedman
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Aug 02, 2022 -

Banister Ford of Marlow Heights responded

Hi Melvin! Thank you so much for your 5-star review! We're happy to be your one-stop shop for vehicle purchases ans services! We greatly appreciated your business here at Banister Ford of Marlow Heights!

July 28, 2022

Courteous staff,clean waiting room, Estimate wait time was great, Your location is in a good place More

by brenda.barbour
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2022 -

Banister Ford of Marlow Heights responded

Hey Brenda! Thank you for taking the time to share your 5-star review! We are so thankful to earn your business here at The New Banister Ford of Marlow Heights! We look forward to continue to be of service to you in the future!

July 27, 2022

OUTSTANDING! !!! Service was the BEST! Very competent….. transportation service was Professional and….. could not ask for better!!! If I had it to do over, would More

by ANGEL1WASHINGTON
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department…. Didn’t have time to request names.
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Jul 28, 2022 -

Banister Ford of Marlow Heights responded

Hey Angela! Your 5-star feedback is greatly appreciated! We are happy to know that we could be of service to you during your recent visit. We are grateful to earn your business here at The New Banister Ford of Marlow Heights! We look forward to continue to be of service to you in the future when you are in need!

July 27, 2022

Great. Drove in with no appointment. Serviced within 2 hours. Carlos Scott was friendly and informative. I'll want to see him next time I come. More

by LAMDNY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
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Jul 28, 2022 -

Banister Ford of Marlow Heights responded

We greatly appreciate your 5-star review! We're happy to provide you with a quick and informative experience! Thank you for coming in and trusting us to service your vehicle, we're happy to take care of you here at Banister Ford of Marlow Heights!

July 25, 2022

Service was fast and professional. Andrea has helped me in my last two visits and she is friendly and extra helpful More

by amanni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea
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Jul 26, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! Our service team at Banister Ford aims to provide our customers with an excellent experience! We look forward to earning your business again for the next time you need your vehicle serviced!

July 25, 2022

It was great my appointment was 9:30 I was in own time. and out in no time excellent service thanks. More

by ALTONGRAHAM30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
She was a lady working by her self great person
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Jul 26, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for your feedback, Graham! Your 5 star-review is appreciated, and we're happy to earn your business again soon! Thank you for visiting us here at Banister Ford of Marlow Heights!

July 25, 2022

Thanks Great Customer Service! ! Great staff enjoy bringing my vehicle in to get it cleaned and serviced. More

by flcrawford4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sherrill Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devron Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amar Virk
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Jul 26, 2022 -

Banister Ford of Marlow Heights responded

Your feedback and 5-star review are much appreciated! We are pleased to know that your experiences with us are always great! We look forward to continuing serving you here at Banister Ford of Marlow Heights!

July 25, 2022

Communication wasn't good. I never waited over a week. Service before was fast and professional More

by vanlyn07@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Oyedeji
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2023 -

Banister Ford of Marlow Heights responded

Thank you for notifying us. We greatly apologize for the inconvenience you may have experienced. We hope we can earn another opportunity to serve you at our dealership.

July 25, 2022

The service was nice and everything was OK yes I feel the heat now thank you at 1st I need to feel nothing you know at 1st but now when you turn the knob now feel heat....................................... More

by haroldsimsjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2022 -

Banister Ford of Marlow Heights responded

Hi Harold! Thank you so much for your review, we're happy to provide you with an excellent experience! We'd love to know what things we can improve on in order to get that 5th star from you as well! We're happy to earn and keep your business here at Banister Ford of Marlow Heights!

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