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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

3.9
945 Reviews

945 Reviews of Banister Ford of Marlow Heights - Service Center

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August 24, 2022

Great excellent customer service nice waiting area very clean service is done in manner time More

by Ajsanders46@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that you enjoyed your recent visit. We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights !

August 23, 2022

Thanks for your service. Please help with other things regarding my vehicle things today and tomorrow More

by Andersonandcompany
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your 5-star review! We are so happy to know that we could be of service to you during your recent visit. We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

August 23, 2022

Chris was very helpful and delivered on everything he said he would. Very friendly and informative. More

by CBCJR51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated. Thank you for choosing The New Banister Ford of Marlow Heights!

August 22, 2022

Service desk told me the recall was back ordered until October, but I got the car back in a couple of days. I asked do they have a loaner van. They don't offer loan cars. More

by JAMESHINNANT
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda 584964 2141
Aug 23, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback & rate us 4-stars, James! Unfortunately, due to the national chip shortage; we do not have the inventory right now to offer loaner cars. We will as soon as things turn around in regards to the chip shortage issue. Thank you for choosing The New Banister Ford of Marlow Heights!

August 21, 2022

Good with recall. Fixed same day. Called quickly after the job was completed. Pleasant staff. More

by jnsmt7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! Thank you for taking the time to share your feedback. We look forward to continue to be of service to you during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

August 21, 2022

Chris O is always such a huge help. He takes care of the issues and provides exemplary customer service More

by FRANCESCAMOREIRA1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your 5-star review! We look forward to continue be of service to you in the future when you are in need. Thank you for choosing The new Banister Ford of Marlow Heights!

August 21, 2022

Need courtsey car wash after service. Vacuum interior. Would be most appreciated And would increase rating More

by SSPEAKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. Feedback like yours helps us tremendously because we are always looking for new ways to improve the customer experience. Thank you for choosing The New Banister Ford of Marlow Heights!

August 21, 2022

the lady at the front service desk was outstanding. she was quick to respond, knowledgable, and was friendly More

by gerri.strickland
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lady at service desk. she was outstanding
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating, Gerri! We are happy to know that our team could be of assistance to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

August 20, 2022

I was very satisfied with the service preformed on my vehicle. Thanks for your assistance. More

by HAMILTONALOJ
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that our team could be of service to you during your recent visit. We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

August 20, 2022

The service area was nice and clean. My only complaint is that no one keep me updated on my car. I had to call more than once and each time I was promised a call that never came More

by ksmurphy9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We apologize for any inconvenience you may have experienced. We are grateful for feedback like yours because we are constantly looking for new ways to improve the customer experience for everyone! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

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