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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

3.9
945 Reviews
Call Service Center (301) 423-4950

945 Reviews of Banister Ford of Marlow Heights - Service Center

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August 31, 2022

All things was done very well and hope it will last with warranty God Bless More

by Ramsey
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mr Carlos
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Aug 31, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your 5-star rating, Ramsey! We are happy to know that we could be of assistance to you! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

August 31, 2022

Amanda was very pleasant. The service on my car took less than the quoted time which is always good. More

by Mari Jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda
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Sep 01, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, Mari! Your 5-star review is greatly appreciated! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

August 30, 2022

I had a 20,000 mile check up for my 2020 F 150. In and out in less than 45 minutes.Great customer service. More

by GREGORYATKINSON55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review, Gregory! We are happy to be of assistance to you! We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

August 29, 2022

Horrible there should be an option for zero stars. However, since they did not steal the car, one star. More

by HENRY4821
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bobby Gray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Best, zero star. No one wants to work in service.
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Oct 17, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We would like to know what our team could do differently to receive a higher rating from you. Please reach out to us at your earliest convenience at 7579165229. Thank you

August 27, 2022

The oil change was done in a timely manner. The customer service has improved from my last visited. More

by WIVY437
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

We are happy to be of service to you! Thank you for taking the time to share your feedback. Your 5-star rating is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

August 27, 2022

Chris was so helpful, courteous, communicative, and professional. Amazing service! Thank you so very much. More

by jenmjen13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Tasker
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Aug 29, 2022 -

Banister Ford of Marlow Heights responded

We are happy to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

August 26, 2022

Timely service, was in and out. The VIP program helped out alot. Good money spent More

by MILESVHILL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2022 -

Banister Ford of Marlow Heights responded

We are happy to know that you could take advantage of our Banister VIP program, Miles. Thank you for taking the time to share your 5-star feedback. We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

August 26, 2022

My last service visit was quite frustrating! My oil change wait was 1.5 hours. Not good! More

by SHERICEAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We apologize for the inconvenience you may have experienced. This particular day we were short staff with technicians. We are working very hard to be cognizant of everyones time. We greatly appreciate your business here at The New Banister Ford of Marlow Heights!

August 26, 2022

Excellent, service was done in the time promise, great customer service, very professional and kept me updated on the status of the service More

by SHaron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that our team could be of service to you during your recent visit, Sharon! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

August 25, 2022

I was promptly and pleasantly taken care of when I arrived. Everyone was helpful to me and treated me with respect. The service area was clean, and the cashiers were very understanding when I didn't More

by DOLLYDIMPLES63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Driver
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

We are so happy to hear that you had a pleasant experience during your recent visit. Thank you so much for taking the time to share your feedback. We look forward to continue to be here for you when you are in need in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

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