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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

3.9
939 Reviews

939 Reviews of Banister Ford of Marlow Heights - Service Center

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October 16, 2024

Service department was great. Great communication from Andre and the staff from start to finish. Would recommend the service department!!! More

by Nerj0727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
October 14, 2024

The customer service was amazing and they were really nice and kept me updated through the process , they are always amazing when I visit. More

by yolandapink39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Kinsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Chicas
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2024

They damaged my truck, just to have me bring it back, so that they could Mack money in repairs . More

by tcoates1483
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Gray
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2024

Very professional and kept me informed during the process. The service manager and staff was very hospitable More

by Dwight.freeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Kinsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2024

I gave four because the job is not finished waiting on another part key to be cut More

by bigbull1959
Workmanship
Recommend Dealer
Yes
Employees Worked With
Aisha
October 05, 2024

Easy to make an appmt, great service done in timely manner, friendly staff, clean environment More

by F150 owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Chicas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Scott
October 05, 2024

I was able to adjust my appointment time and the service representative was clear and helpful. The work was done timely and well! Thank you. More

by PRESTONMEARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2024

Shop advisor was courteous in arranging my service appointment. All repairs were done completely and properly. More

by william3rd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

There was no communication like it should have been durning this whole process. Customer service was trash , Mr.kelly was helpful but he did not communicate well. More

by angelathompson060298
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly Kinsey
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

I had a great experience again with Banister Ford service department. They provided prompt service, communicated with me, and the online tool was also great to be able to see what was going on, even though I More

by e_manny56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
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