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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

4.0
919 Reviews
Call Service Center (301) 423-4950

919 Reviews of Banister Ford of Marlow Heights - Service Center

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August 26, 2022

Excellent, service was done in the time promise, great customer service, very professional and kept me updated on the status of the service More

by SHaron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that our team could be of service to you during your recent visit, Sharon! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

August 26, 2022

Timely service, was in and out. The VIP program helped out alot. Good money spent More

by MILESVHILL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2022 -

Banister Ford of Marlow Heights responded

We are happy to know that you could take advantage of our Banister VIP program, Miles. Thank you for taking the time to share your 5-star feedback. We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

August 26, 2022

My last service visit was quite frustrating! My oil change wait was 1.5 hours. Not good! More

by SHERICEAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We apologize for the inconvenience you may have experienced. This particular day we were short staff with technicians. We are working very hard to be cognizant of everyones time. We greatly appreciate your business here at The New Banister Ford of Marlow Heights!

August 25, 2022

I was promptly and pleasantly taken care of when I arrived. Everyone was helpful to me and treated me with respect. The service area was clean, and the cashiers were very understanding when I didn't More

by DOLLYDIMPLES63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Driver
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Aug 29, 2022 -

Banister Ford of Marlow Heights responded

We are so happy to hear that you had a pleasant experience during your recent visit. Thank you so much for taking the time to share your feedback. We look forward to continue to be here for you when you are in need in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

August 24, 2022

Great excellent customer service nice waiting area very clean service is done in manner time More

by Ajsanders46@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that you enjoyed your recent visit. We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights !

August 23, 2022

Thanks for your service. Please help with other things regarding my vehicle things today and tomorrow More

by Andersonandcompany
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your 5-star review! We are so happy to know that we could be of service to you during your recent visit. We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

August 23, 2022

Chris was very helpful and delivered on everything he said he would. Very friendly and informative. More

by CBCJR51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated. Thank you for choosing The New Banister Ford of Marlow Heights!

August 22, 2022

Service desk told me the recall was back ordered until October, but I got the car back in a couple of days. I asked do they have a loaner van. They don't offer loan cars. More

by JAMESHINNANT
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda 584964 2141
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Aug 23, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback & rate us 4-stars, James! Unfortunately, due to the national chip shortage; we do not have the inventory right now to offer loaner cars. We will as soon as things turn around in regards to the chip shortage issue. Thank you for choosing The New Banister Ford of Marlow Heights!

August 21, 2022

Need courtsey car wash after service. Vacuum interior. Would be most appreciated And would increase rating More

by SSPEAKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. Feedback like yours helps us tremendously because we are always looking for new ways to improve the customer experience. Thank you for choosing The New Banister Ford of Marlow Heights!

August 21, 2022

the lady at the front service desk was outstanding. she was quick to respond, knowledgable, and was friendly More

by gerri.strickland
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lady at service desk. she was outstanding
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Aug 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating, Gerri! We are happy to know that our team could be of assistance to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

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