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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

4.0
919 Reviews

919 Reviews of Banister Ford of Marlow Heights - Service Center

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September 19, 2022

The customer service and work is always excellent. They're very timely in taking care of it's customers. I have a pleasant experience every time I'm there. Keep up the good work!!!! More

by guitar459
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star rating is greatly appreciated! We are happy to know that our team could be of service to you! Thank you for choosing The New Banister Ford of Marlow Heights!

September 18, 2022

I went in. They saw me right away. They were courteous. They call me when you’re finished. More

by HENRY_PRATT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Banister Ford of Marlow Heights responded

Hey Henry! Thank you for taking the time to share your 5-star review! We are happy to know that we could be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

September 17, 2022

The customer service was very good from everyone, all employees were polite and professional, even as I watched them assist other customers great job More

by mrwright06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Banister Ford of Marlow Heights responded

We are thrilled to know that you had a pleasant customer experience during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

September 14, 2022

Wonderful customer service. I am senior citizen and Chris was very patient with me. Will definitely use Bannister Ford again. More

by AHFRIDAY521
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your 5-star review! We are grateful to have you as a customer of ours. Thank you for choosing The New Banister Ford of Marlow Heights!

September 14, 2022

Wonderful service. I am a senior citizen and Chris was very patient with me. Will definitely use Bannister Ford in the future. I may have misunderstood the rating scale More

by AHFRIDAY521
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

September 11, 2022

Always helpful I'm grateful for the service. Will keep coming back for great service More

by CHIEFCHIP1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review! We are happy to know that we could be of service to you during your recent visit. We look forward to continue to be of assistance to you whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

September 11, 2022

Good customer service. Clean and comfortable waiting area. Prices for said services have increased (but that is everywhere) and that is the one thing I do not like. I did l More

by shonda.wilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not know the names
Sep 13, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your 5-star review, Shonda! We are happy to know that you enjoyed your recent visit. We want you to know that we are thankful to earn your business here at Banister Nissan of Norfolk!

September 10, 2022

My Expedition heating issue was diagnosed properly and timely resolved. My warranty was used and after my deductible I was on my way. More

by sdallas99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
Sep 13, 2022 -

Banister Ford of Marlow Heights responded

We are happy to know that our team could be of service to you during your recent visit. Your 5-star review is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

September 10, 2022

I’m VIP and ask for rotation and tire pressure and didn’t do neither More

by CMULLEN8679
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Oyedeji
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Banister Ford of Marlow Heights responded

Thank you for notifying us. We greatly apologize for the inconvenience. You are in fact a Banister VIP customer & should be treated as so. We hope that we can earn another chance to earn your business & make things right with you. We would like to speak to you directly about your recent visit as well. Please reach out to us at your earliest convenience at 7579165229. Thank You!

September 06, 2022

Not professional. Customer service not well when opening door and mechanics did not check my tire pressures. More

by cameron.pilot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t see the names
Oct 19, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, Cameron. Your feedback is very important to us because we are constantly looking for new ways to improve the customer experience. We would like to know if we can earn the opportunity to speak to you directly about your experience. At your earliest convenience, please reach out to us at 7579165229. Thank you

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