Banister Ford of Marlow Heights - Service Center

Repair was good but it was a challenge to reach service rep (phone) for updates. rep (phone) for updates. More

Poor customer service advisors with attitude and management can’t handle the business either the service dept or sales they’re lacking good judgement when issues arise I’ve been a Ford customer for management can’t handle the business either the service dept or sales they’re lacking good judgement when issues arise I’ve been a Ford customer for many years this year that stops More

Really good service not long wait people are nice and very professional really happy with service very professional really happy with service More

Good and timely service . I was in and out in 45 minutes. The total experience was excellent. I was in and out in 45 minutes. The total experience was excellent. More

I was happy my wait wasn't as long as I expected. A pleasant surprise. A pleasant surprise. More

Very professional, clean waiting room, wifi, excellent service, overall a very good experience. Well done service, overall a very good experience. Well done More

My experience was great . i used my bannister reward and received a free oil change and car wash.The car wash was the best that i have ever had.The wait time was also g i used my bannister reward and received a free oil change and car wash.The car wash was the best that i have ever had.The wait time was also great they did not keep me waiting to long. More

The service took longer than expected and was more expensive than expected. The price for one pays for dealer service. The service tech was friendly and informative. Wish there was more than one shutt expensive than expected. The price for one pays for dealer service. The service tech was friendly and informative. Wish there was more than one shuttle available since the one that was to pick me up was down when my car was ready for pickup More

The problem was not fixed. They did not do anything to my truck. The leak is still there. Please help! I would like my Truck fixed. Please Ford Corporation this is a bad They did not do anything to my truck. The leak is still there. Please help! I would like my Truck fixed. Please Ford Corporation this is a bad representation of the quality of your trucks. My family owns 2 F150 Trucks. I am a loyal Ford customer, but this problem is taking a total. I have been trying to get this problem corrected for years. Maybe Ford is not what it used to be and it is not number #1 any more. Your assistance in this matter is greatly appreciated. More

This dealership has had my truck for 2 weeks now with no word in when I’ll get my truck back . Every time I call I either get no response or they say they’ll call back but never do, they don’t offer loaner word in when I’ll get my truck back . Every time I call I either get no response or they say they’ll call back but never do, they don’t offer loaner vehicles nor do they help with rentals so as a result of this I have lost my job due to no transportation. Service manager was supposed to call me never did this xxxx xxxx is beyond unprofessional More