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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

4.0
919 Reviews

919 Reviews of Banister Ford of Marlow Heights - Service Center

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October 26, 2022

Hi , was nice , good service great,, is ok they have to be friends all the time thank you More

by HABACUC111
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Castillo
Oct 31, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

October 26, 2022

Very poor service unprofessional we’re not take my vehicle back there again Could not fairly complete with customer service More

by RKDIXON0205
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Oyedeji
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. Your feedback is very important to us, and we want to know if we can earn the opportunity to speak to you directly about your experience? At your earliest convenience, please reach out to us at 7579165229. Thank You

Nov 03, 2022 -

RKDIXON0205 responded

No thanks

October 25, 2022

My service visit was Very Good. I Though my vehicle would have been washed & vacuumed out? Other than that the my entire visit was handled professionally from your Service Staff to More

by jacjonson9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! Thank you so much for taking the time to share your feedback! We are thrilled to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

October 23, 2022

I dropped my car off for at 7:30 am regular VIP check up and they told me I needed 2 front tires. It took them until after 4 to complete the work. I left it and came back and it still wasn't ready. I had to More

by CARRINGTON300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Devante 5 stars
Oct 31, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to notify us. Your feedback is greatly appreciated! We apologize for any inconvenience you may have experienced. We would like to speak to you directly about your experience, please reach out to us at your earliest convenience at 7579165229. Thank You

October 23, 2022

The customer service was excellent and informative which I would recommend you to my friends More

by BYRDDC1964
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Banister Ford of Marlow Heights responded

We are happy to hear that you enjoyed your recent visit. Thank you for your 5-star rating! Your business is greatly appreciated here at The New Banister Ford of Marlow Heights!

Oct 25, 2022 -

BYRDDC1964 responded

Thank you

October 23, 2022

I received outstanding service from Banister Ford. This rating is based on their exceptional quality customer service. More

by kimii2512
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Oct 24, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated! We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

October 23, 2022

Thorough service with the dealership. The sales rep was helpful in answering our questions. The auto center was also very helpful with the complementary oil change process. Will come agai More

by YOUTHINMIND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devron Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We look forward to continue to be of service to you when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

October 20, 2022

Manager was very professional and handled all my issues. Had my car ready when promised More

by TASHA.BROWN6964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 24, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review, Tasha! We are happy to know that our team could be of service to you! We look forward to continue to be here for you when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

October 18, 2022

Carlos is the best his customer service was awesome! !!! He kept in touch with me the whole time my car was there being serviced. More

by constance.cooper626@outlook.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos in service
Oct 19, 2022 -

Banister Ford of Marlow Heights responded

Hey Constance! Thank you for taking the time to share your feedback! We are grateful to earn your business! We look forward to continue to be of service to you when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

October 16, 2022

Great service and very easy process! They communicate with you through out the service along with a car wash when they’re done More

by JAMESALLANDAVID
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Banister Ford of Marlow Heights responded

Hey James! Thank for taking the time to rate us with your 5-star review. We look forward to continue to be of service to you when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

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