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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

3.9
945 Reviews
Call Service Center (301) 423-4950

945 Reviews of Banister Ford of Marlow Heights - Service Center

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November 28, 2022

I really love how they communicate with me and kept me updated on my truck More

by TINKAKEMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda, Bryant and Carlos
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Nov 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback! Your 5-star review is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

November 28, 2022

For the complete story please call me at 402-201-8056. My experience is lack luster at best. More

by TERRY.W.JONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda
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Nov 29, 2022 -

Banister Ford of Marlow Heights responded

Hey Terry. Thank you for taking the time to share your feedback & notifying us. We would like to speak to you directly about your experience. We will be reaching out to you at the phone # you provided as soon as possible to discuss with you directly. Thank you

November 26, 2022

Very nice nice nice nice nice nice nice nice nice nice nice nice nice job More

by WILLIAMHAZER65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, William! We are happy to know that you had a great customer experience. We are very thankful to earn your business here at The New Banister Ford of Marlow Heights!

November 26, 2022

Thanks Chris for the attention that you and the guys give my car. I really appreciated it. More

by LANDRYRUTH710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated! We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

November 24, 2022

Chris really took excellent care of me, I would return to Banister ford, Thank you More

by GGPIXPHOTO05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated. We look forward to continue to be of service to you in the future as well. Thank you for choosing The New Banister Ford of Marlow Heights!

November 24, 2022

Van was not washed. This is the second time I have brought van in for service and they did not wash it. Found on the front seat for the form to be washed. Was not Se More

by roselyn_hobson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
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November 24, 2022

Very good service and minimum waiting time service rep was very helpful and knowledable to my questions More

by charliepage22
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

November 24, 2022

They seem to be incompetent. There was a nail in tire that was clearly visible if they had put car on lift. Had to take vehicle to another shop to fix problem. Service manager More

by sharonbroxton
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Aug 24, 2023 -

Banister Ford of Marlow Heights responded

Hey Sharon, we greatly apologize to you if you did not have a pleasant customer experience. We hope that we can earn another chance to earn your business as we have new management now.

November 20, 2022

The people are polite, and courteous, I never had a problem when getting my oil changed. More

by TBOOMYHEART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Moore
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Nov 30, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star rating is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

November 17, 2022

Very Professional listen to the customer concerns and help resolve their problem in a timely manner More

by r.saundra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Nov 19, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are thankful to earn your business here at The New Banister Ford of Marlow Heights!

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