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Banister Ford of Marlow Heights - Service Center
Marlow Heights, MD
945 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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945 Reviews of Banister Ford of Marlow Heights - Service Center
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Verified Customer
December 08, 2022
SERVICE WAS EXCELLENT AND READY FEW MINUTES BEFORE THEY INDICATED INCLUDING CAR WASH AND CLEANING INSIDE. INDICATED INCLUDING CAR WASH AND CLEANING INSIDE. More
by EGARAYSR
Employees Worked With
December 08, 2022
Recall work was performed within an hour, excellent service! I am very pleased when I bring my vehicle in for service. service! I am very pleased when I bring my vehicle in for service. More
by roxieajones
December 02, 2022
I have had great experiences while doing business with this dealership. During each contact, all of my questions are answered to my satisfaction. this dealership. During each contact, all of my questions are answered to my satisfaction. More
by WJJAMES
Employees Worked With
Carlos Scott
December 02, 2022
Absolute horrible experience. Service advisor (She) is very unprofessional. lacks communication skills. Technicians inability to fix and reset control module and taking 4 trips an Service advisor (She) is very unprofessional. lacks communication skills. Technicians inability to fix and reset control module and taking 4 trips and plenty of excuses for why they cant fix and reset the module. absolute time, money, and effort wasted. Still on going. Its been over two months and trip number 5 to the dealership coming up with same problem still exists. Porters/ techs joy riding in the vehicle while I tracked them on the vehicle app. and denied it until I showed the tracking info. Absolute do not recommend. More
by f.stokes9163
Employees Worked With
Amanda
November 30, 2022
Awesome service highly recommended staff is always very helpful and professional. They really take care of their customers. I am always amazed at how they pay attention to details and go out of their way t helpful and professional. They really take care of their customers. I am always amazed at how they pay attention to details and go out of their way to make sure your satisfied. More
by GOLDTREE2
Employees Worked With
Other Employees :
Carlos, Michael Moore
November 29, 2022
So, far the prcess was quick and efficient. . Maybe the customers service will improve over time. . Maybe the customers service will improve over time. More
by antoniojohnsonbey
November 29, 2022
Chris did not file a claim with my warranty company until after the work was done. The Ford service department know that all parts must be approved before it is installed. Chris told me my warranty only co after the work was done. The Ford service department know that all parts must be approved before it is installed. Chris told me my warranty only cover the engine and transmission. He lied to me. I contact Auto Assure warranty and was told the warranty does cover the alternator. Banister Ford did not file a claim to get approval on it before installation. I was frauded. Please tell me why?. More
by LANDRYRUTH710
Employees Worked With
