Banister Ford of Marlow Heights - Service Center

Employees were very professional and courteous,waiting room and bathrooms were clean and comfortable,and thank you for the Complementary carwash,an extra Bonus room and bathrooms were clean and comfortable,and thank you for the Complementary carwash,an extra Bonus More

Car spent 3 days in service and they tried to justify that with different stories that didn't correlate. that with different stories that didn't correlate. More

Staff were professional and knowledgeable of my concerns and how to use CSP vehicle coverage and how to use CSP vehicle coverage More

Car there for an engine recall they broke parts wouldn’t fix it sucks. B fix it sucks. B More

My service Rep. was great, his name was Andre Cook at Banister Ford of Marlow Heights was great, his name was Andre Cook at Banister Ford of Marlow Heights More

The service department was fast and returning my vehicle back to me. Excellent waiting area. back to me. Excellent waiting area. More

The service I received was great,and outstanding on my Ford 2016 Explorer. Great job. Ford 2016 Explorer. Great job. More

Service was great good staff would go again and recommend. Devonne was great and helped a ton recommend. Devonne was great and helped a ton More

I never get the service asked for my service button is never reset so it still says need service. I do not know why you have an early morning service if techs do not come in or the part shop does not open never reset so it still says need service. I do not know why you have an early morning service if techs do not come in or the part shop does not open at the same time so you have to wait additional hours. They never wash your car and you have to request a service report. Just disappointed overall More

I had a scheduled appointment at 08:00 the representative, Mrs. Jackson, stated that I would be done by 12:30 and that she would give me a call. At 5:10 I contacted the dealership requesting a representative, Mrs. Jackson, stated that I would be done by 12:30 and that she would give me a call. At 5:10 I contacted the dealership requesting a status of my vehicle only to be told that my vehicle was ready for pick up. Upon arrival to the dealership, Jackson and other team members were sitting around while phones were ringing customers were waiting and I was ignored. When asked why it took so long to receive a call or notification she only apologized and said she was sorry for not calling sooner. This is completely unacceptable. More