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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

3.9
945 Reviews

945 Reviews of Banister Ford of Marlow Heights - Service Center

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December 30, 2022

The service was excellent the time waiting for my call to be service was quick and they washed my car without me asking them to I really appreciate that well done thank you again for your service. More

by helenjones1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! We are happy to know that you enjoyed your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

Jan 17, 2025 -

helenjones1 responded

Great service

December 29, 2022

My routine visit to Banister was topnotch from the beginning of the check in process through the complexion on my service. Banister Ford is my No#1 choice for all sercice needs for my SUV. More

by JAMILLER603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A woman assisted me with this visit.
Jan 18, 2023 -

Banister Ford of Marlow Heights responded

We are very thankful to have you as customer. Thank you for taking the time to share your feedback. Thank you for choosing The New Banister Ford of Marlow Heights!

December 28, 2022

The service team was very responsive. I had just received service this past Friday for a recall issue. A mechanical alert arose and when I called, the service team had me come in and addr More

by elleharber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 23, 2023 -

Banister Ford of Marlow Heights responded

Your 4-star rating is greatly appreciated! We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

December 27, 2022

My service provider was very professional ,I was very pleased with the timely work everyone was friendly and helpful. More

by SMITHVBJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

Banister Ford of Marlow Heights responded

We are happy to know that you had a pleasant experience during your recent visit! Thank you for choosing The New Banister Ford of Marlow Heights!

December 24, 2022

My service advisor, Mr. Carlos Scott, was professional and knowledgeable. He was patient to answer all my questions. The service was completed ahead of time and my vehicle w More

by jmgar302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Scott
Feb 10, 2023 -

Banister Ford of Marlow Heights responded

Thank you for sharing your feedback! Your 5-star review is greatly appreciated! We look forward to continue to be of help to you whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

December 24, 2022

Always professional customer service! Thanks to Carlos for assuring service department completed service request. All staff made my visit pleasant.Thankyou Banister Ford for maintaining S More

by feliciakea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CARLOS
Apr 05, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! Thank you so much for taking the time to share your feedback. We look forward to continue to be of service to you in the future whenever you are In need. Thank you for choosing The New Banister Ford of Marlow Heights!

December 23, 2022

Everyone was very attentive and polite. Excellent customer service. They got me in and out as fast as possible. Very much appreciated. More

by biancamjohnson22
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Moore
Feb 10, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your 5-star rating! We are happy to hear you had a pleasant customer experience during your recent visit. We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

December 23, 2022

Unprofessional. Didn’t let me know when my car was ready after a vehicle service. Instead of calling me, I had to call them, requesting a manager several times. More

by 7777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Devron Stevenson
Apr 05, 2023 -

Banister Ford of Marlow Heights responded

We apologize for any inconvenience you may have experienced. We have improved several different practices in our service department. We hope that we can earn another opportunity to serve you. Thank you

December 22, 2022

Everyone was friendly and helpful. I really appreciate the business center that I used to conduct a work meeting while I waited. The price to get my tire changed was very reasonable (m More

by ZELMAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We look forward to continue to be of service to you when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

December 22, 2022

Amazing experience and great customer service. Will definitely be coming back to this center in the future More

by kimberly.marie.brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review, Kimberly! We are happy to know that we could be of service to you during your recent visit. We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

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