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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

4.0
922 Reviews
Call Service Center (301) 423-4950

922 Reviews of Banister Ford of Marlow Heights - Service Center

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December 07, 2022

I worked with Carlos he is always respectful and works with me.Carlos helped until everything was done More

by PATRICIAWO3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Dec 13, 2022 -

Banister Ford of Marlow Heights responded

We are happy to know that we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

December 02, 2022

I have had great experiences while doing business with this dealership. During each contact, all of my questions are answered to my satisfaction. More

by WJJAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
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Dec 05, 2022 -

Banister Ford of Marlow Heights responded

We are so grateful to earn your business here at The New Banister Ford of Marlow Heights! Your 5-star review is greatly appreciated! Thank you for choosing Banister Ford!

December 02, 2022

Absolute horrible experience. Service advisor (She) is very unprofessional. lacks communication skills. Technicians inability to fix and reset control module and taking 4 trips an More

by f.stokes9163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda
Report | Print
November 30, 2022

Awesome service highly recommended staff is always very helpful and professional. They really take care of their customers. I am always amazed at how they pay attention to details and go out of their way t More

by GOLDTREE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yadira Kauffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos, Michael Moore
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Dec 06, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback! Your 5-star review is greatly appreciated! We are happy to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

November 29, 2022

The work dod not take all day. I got there early and my car was taken back. More

by bclarke7752
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Moore
Report | Print
Nov 30, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star rating is greatly appreciated by our team! We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

November 29, 2022

So, far the prcess was quick and efficient. . Maybe the customers service will improve over time. More

by antoniojohnsonbey
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sherrill Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your 5-star review! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

November 29, 2022

Chris did not file a claim with my warranty company until after the work was done. The Ford service department know that all parts must be approved before it is installed. Chris told me my warranty only co More

by LANDRYRUTH710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Oyedeji
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 28, 2022

I really love how they communicate with me and kept me updated on my truck More

by TINKAKEMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda, Bryant and Carlos
Report | Print
Nov 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback! Your 5-star review is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

November 28, 2022

For the complete story please call me at 402-201-8056. My experience is lack luster at best. More

by TERRY.W.JONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda
Report | Print
Nov 29, 2022 -

Banister Ford of Marlow Heights responded

Hey Terry. Thank you for taking the time to share your feedback & notifying us. We would like to speak to you directly about your experience. We will be reaching out to you at the phone # you provided as soon as possible to discuss with you directly. Thank you

November 26, 2022

Very nice nice nice nice nice nice nice nice nice nice nice nice nice job More

by WILLIAMHAZER65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, William! We are happy to know that you had a great customer experience. We are very thankful to earn your business here at The New Banister Ford of Marlow Heights!

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