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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

3.9
945 Reviews
Call Service Center (301) 423-4950

945 Reviews of Banister Ford of Marlow Heights - Service Center

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January 01, 2023

Always a great experience when allowing Banister Ford service department to assist with all my repairs, and routine maintenance need on my F150. Thank you More

by F150 owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Jan 02, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated! We are thrilled to know that our team could be of service to you during your recent visit. Happy New Year! Thank you for choosing The New Banister Ford of Marlow Heights!

Jan 02, 2023 -

F150 owner responded

Agree 100%

December 31, 2022

Excellent service. Good communication while car is being serviced. Oil change was quick and efficient. More

by TERESAICU60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Moore
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Jan 02, 2023 -

Banister Ford of Marlow Heights responded

Greetings! Thank you for your 5-star review! We are happy to know that you had a pleasant experience during your recent visit! We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

December 30, 2022

I paid for VIP service to include car wash. Dealership never want to wash car More

by CINDYBLASSINGAME48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Oyedeji
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, Cindy. We apologize for your recent experience. We want to make things right with you. At your earliest convenience, please reach out to us at 7579165229. We would like to speak to you directly about your recent visit.

December 30, 2022

Pretty good service, the wrong part was order, so it took 3 trips for repair. More

by Panny T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, We are happy to know that we could be of help. We apologize for the inconvenience with ordering your part as well. Thank you for choosing The New Banister Ford of Marlow Heights!

December 30, 2022

Bannister Ford allowed someone to run into my vehicle did not get their information my vehicle is still down they did not repair it like there was supposed to do . Please call me 2406017366 More

by ALPINESNOW.LANDSCAPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Oyedeji
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. A member of our management will be reaching out to you to discuss about your experience. Thank You

December 30, 2022

My service provider was very professional ,I was very pleased with the timely work everyone was friendly and helpful. More

by BONNIE_REIDMX6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2023 -

Banister Ford of Marlow Heights responded

We are happy to know that our team could be of service to you during your recent visit. If there is anything that you need, please do not hesitate to reach out to us. Thank you for choosing The New Banister Ford of Marlow Heights!

December 30, 2022

Customer service is very poor, spoke to a woman called Danny, she was so xxxxing rude.they had my tow truck for over a week and haven't even checked it. I would recommend anyone to that dealership. They s More

by Automan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Oyedeji
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We greatly apologize for any inconvenience you may have experienced. We would like to make things right with you. We would like the opportunity to speak to you directly about your experience, At your earliest convenience, please reach out to us at 7579165229. Thank You!

December 30, 2022

Very pleasant and responsive. Shuttle driver was extremely helpful and competent. Work appears to be done well. More

by CJADAMS1952
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2023 -

Banister Ford of Marlow Heights responded

We are happy to know that you had a pleasant customer experience! Thank you for choosing The New Banister Ford of Marlow Heights!

December 30, 2022

I was very pleased with the customer service I was provided with!!! Everyone was excellent!!! More

by SKSHED
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Moore
Report | Print
Jan 18, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! We are happy to know that you enjoyed your recent visit & that our ream could be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

December 30, 2022

Service was satisfactory, staff helpful and my overall experience was good. Would recommend to family and friends More

by BEASLEYSTEWART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Moore
Report | Print
Jan 02, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We thank you for choosing The New Banister Ford of Marlow Heights!

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