Banister Ford of Marlow Heights - Service Center

This dealer is not a professional. They have a so bad service. Three time my truck and not fix They have a so bad service. Three time my truck and not fix More

The appointment was easy to make. When I arrived, Mandy Smith, the Service Desk agent was cordial and professional as she processed the necessary administrative check-in, took my car When I arrived, Mandy Smith, the Service Desk agent was cordial and professional as she processed the necessary administrative check-in, took my car key and walked me out to my car. We discovered that my key bob needed a battery, so Mandy installed a new battery at no charge. The service work took about an hour at which I decided to wait in their comfortable lounge sipping a hot cup of coffee. The time passed rather quickly when Mandy approached me with my key bob stating the work was complete. I am completely satisfied with the workmanship and the amazing customer service. I highly recommend Banister Ford as the best Ford service department in the DC metro area. More

This dealership I would like to say the people were very nice they were helpful they were polite whatever time they said they my appointment was they started on time I didn't wait long and they checked on m nice they were helpful they were polite whatever time they said they my appointment was they started on time I didn't wait long and they checked on me and make sure I know what was wrong with my v Vehicle.. They awrote down what need to be done with my vehicle and how much it would cost. More

Great service. Great professionals. Work completed in a timely fashion. Overall excellent. Service.is always great. Great professionals. Work completed in a timely fashion. Overall excellent. Service.is always great. More

Thank you for taking my Ford Edge in to perform a safety recall and an 8,000 mile service . I appreciate how prompt you are. recall and an 8,000 mile service . I appreciate how prompt you are. More

Service was great as always. Service agent Chris was polite and very professional. I thank him Service agent Chris was polite and very professional. I thank him More

The service was efficient. The time of completion was acceptable. Overall I was well pleased. The time of completion was acceptable. Overall I was well pleased. More

Great customer service. The service advisor, Carlos. was extremely helpful. He maintained consistent and clear communication with me regarding the the repairs and the servix The service advisor, Carlos. was extremely helpful. He maintained consistent and clear communication with me regarding the the repairs and the servixe that was done on my vehicle. More

Recall work was performed within an hour, excellent service! I am very pleased when I bring my vehicle in for service. service! I am very pleased when I bring my vehicle in for service. More

SERVICE WAS EXCELLENT AND READY FEW MINUTES BEFORE THEY INDICATED INCLUDING CAR WASH AND CLEANING INSIDE. INDICATED INCLUDING CAR WASH AND CLEANING INSIDE. More