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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

3.9
945 Reviews
Call Service Center (301) 423-4950

945 Reviews of Banister Ford of Marlow Heights - Service Center

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January 18, 2023

It's the worst when it comes to service. I wouldn't recommend it to anyone More

by SCOOBIEWT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
Feb 10, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We would like to speak to you directly about your experience, so we can know what we can do on our end to give you a better customer experience. At your earliest convenience, please reach out to us at 7579165229. Thank you

January 13, 2023

My rating would have been higher but when I drive my SUV it doesn't feel as stiff and secure as it did before I had the maintenance service performed. More

by JAMILLER603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My technician was a woman
Report | Print
Feb 23, 2023 -

Banister Ford of Marlow Heights responded

Greetings. Thank you for taking the time to share your feedback. We would like to take another look at your vehicle if you allow us to. We want to ensure that all of our customers are happy with their service. Thank you for choosing The New Banister Ford of Marlow Heights!

January 13, 2023

On time service. My service person provided excellent customer service. Very informative. My second time having my Mustang serviced at Banister Ford and so far I a More

by pwalton1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
n/a at this time
Report | Print
Jan 18, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

January 13, 2023

This time the service was a lot better than any of my previous visits. Thanks More

by DTAZ27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
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Jan 18, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 4-star review is greatly appreciated. Thank you for choosing The New Banister Ford of Marlow Heights!

January 12, 2023

Very helpful, quick turnaround on servicing my vehicle. Appreciate the work they put into thier services! My new family! More

by tsjefferson11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hammett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

January 11, 2023

The cost for brake pads and rotors were expensive. I got it done much less at another location More

by NITAF0402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Moore
Report | Print
Jan 24, 2023 -

Banister Ford of Marlow Heights responded

Thank you for giving us the opportunity. We hope that we can earn another chance to earn your business again. Thank you for choosing The New Banister Ford of Marlow Heights!

January 07, 2023

Excellent on time service. Carlos Scott is Excellent all the way. He cares excellent customer service experience More

by June.Leftwich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
Report | Print
Jan 11, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, June! We are happy to know that you had a pleasant customer experience! Thank you for choosing The New Banister Ford of Marlow Heights!

January 07, 2023

Great customer service. Fast service lane. Kudos to Chris. He went far and beyond to see the work done as well as follow up. More

by Rolly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your feedback is greatly appreciated! We look forward to continue to be of service to you in the future! Thank you for choosing Banister Ford of Marlow Heights!

January 05, 2023

Notice quite a few changes since Banister have taken over..... I knew all my Service people. More

by WJA3094
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hammett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yadira Kauffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Johnson Car Sales
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Jan 11, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are continuously looking for new ways to improve the customer experience. Your feedback is greatly appreciated!

January 02, 2023

Fast friendly and efficient service. I was in and out in less than an hour. More

by BONITAAJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that you had a pleasant customer experience. Thank you for choosing The New Banister Ford of Marlow Heights!

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