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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

4.0
922 Reviews
Call Service Center (301) 423-4950

922 Reviews of Banister Ford of Marlow Heights - Service Center

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December 30, 2022

I paid for VIP service to include car wash. Dealership never want to wash car More

by CINDYBLASSINGAME48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Oyedeji
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, Cindy. We apologize for your recent experience. We want to make things right with you. At your earliest convenience, please reach out to us at 7579165229. We would like to speak to you directly about your recent visit.

December 30, 2022

Pretty good service, the wrong part was order, so it took 3 trips for repair. More

by Panny T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, We are happy to know that we could be of help. We apologize for the inconvenience with ordering your part as well. Thank you for choosing The New Banister Ford of Marlow Heights!

December 30, 2022

The service was excellent the time waiting for my call to be service was quick and they washed my car without me asking them to I really appreciate that well done thank you again for your service. More

by helenjones1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! We are happy to know that you enjoyed your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

December 30, 2022

I was very pleased with the customer service I was provided with!!! Everyone was excellent!!! More

by SKSHED
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Moore
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Jan 18, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! We are happy to know that you enjoyed your recent visit & that our ream could be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

December 30, 2022

Service was satisfactory, staff helpful and my overall experience was good. Would recommend to family and friends More

by BEASLEYSTEWART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Moore
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Jan 02, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We thank you for choosing The New Banister Ford of Marlow Heights!

December 30, 2022

Bannister Ford allowed someone to run into my vehicle did not get their information my vehicle is still down they did not repair it like there was supposed to do . Please call me 2406017366 More

by ALPINESNOW.LANDSCAPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Oyedeji
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. A member of our management will be reaching out to you to discuss about your experience. Thank You

December 30, 2022

My service provider was very professional ,I was very pleased with the timely work everyone was friendly and helpful. More

by BONNIE_REIDMX6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2023 -

Banister Ford of Marlow Heights responded

We are happy to know that our team could be of service to you during your recent visit. If there is anything that you need, please do not hesitate to reach out to us. Thank you for choosing The New Banister Ford of Marlow Heights!

December 30, 2022

Customer service is very poor, spoke to a woman called Danny, she was so xxxxing rude.they had my tow truck for over a week and haven't even checked it. I would recommend anyone to that dealership. They s More

by Automan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Oyedeji
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We greatly apologize for any inconvenience you may have experienced. We would like to make things right with you. We would like the opportunity to speak to you directly about your experience, At your earliest convenience, please reach out to us at 7579165229. Thank You!

December 29, 2022

My routine visit to Banister was topnotch from the beginning of the check in process through the complexion on my service. Banister Ford is my No#1 choice for all sercice needs for my SUV. More

by JAMILLER603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A woman assisted me with this visit.
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Jan 18, 2023 -

Banister Ford of Marlow Heights responded

We are very thankful to have you as customer. Thank you for taking the time to share your feedback. Thank you for choosing The New Banister Ford of Marlow Heights!

December 28, 2022

The service team was very responsive. I had just received service this past Friday for a recall issue. A mechanical alert arose and when I called, the service team had me come in and addr More

by elleharber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Feb 23, 2023 -

Banister Ford of Marlow Heights responded

Your 4-star rating is greatly appreciated! We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

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