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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

4.0
923 Reviews
Call Service Center (301) 423-4950

923 Reviews of Banister Ford of Marlow Heights - Service Center

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January 13, 2023

On time service. My service person provided excellent customer service. Very informative. My second time having my Mustang serviced at Banister Ford and so far I a More

by pwalton1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
n/a at this time
Report | Print
Jan 18, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

January 13, 2023

This time the service was a lot better than any of my previous visits. Thanks More

by DTAZ27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
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Jan 18, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 4-star review is greatly appreciated. Thank you for choosing The New Banister Ford of Marlow Heights!

January 12, 2023

Very helpful, quick turnaround on servicing my vehicle. Appreciate the work they put into thier services! My new family! More

by tsjefferson11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hammett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

January 11, 2023

The cost for brake pads and rotors were expensive. I got it done much less at another location More

by NITAF0402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Moore
Report | Print
Jan 24, 2023 -

Banister Ford of Marlow Heights responded

Thank you for giving us the opportunity. We hope that we can earn another chance to earn your business again. Thank you for choosing The New Banister Ford of Marlow Heights!

January 07, 2023

Excellent on time service. Carlos Scott is Excellent all the way. He cares excellent customer service experience More

by June.Leftwich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
Report | Print
Jan 11, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, June! We are happy to know that you had a pleasant customer experience! Thank you for choosing The New Banister Ford of Marlow Heights!

January 07, 2023

Great customer service. Fast service lane. Kudos to Chris. He went far and beyond to see the work done as well as follow up. More

by Rolly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your feedback is greatly appreciated! We look forward to continue to be of service to you in the future! Thank you for choosing Banister Ford of Marlow Heights!

January 05, 2023

Notice quite a few changes since Banister have taken over..... I knew all my Service people. More

by WJA3094
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hammett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yadira Kauffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Johnson Car Sales
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Jan 11, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are continuously looking for new ways to improve the customer experience. Your feedback is greatly appreciated!

January 02, 2023

Fast friendly and efficient service. I was in and out in less than an hour. More

by BONITAAJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that you had a pleasant customer experience. Thank you for choosing The New Banister Ford of Marlow Heights!

January 01, 2023

Always a great experience when allowing Banister Ford service department to assist with all my repairs, and routine maintenance need on my F150. Thank you More

by F150 owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Jan 02, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated! We are thrilled to know that our team could be of service to you during your recent visit. Happy New Year! Thank you for choosing The New Banister Ford of Marlow Heights!

Jan 02, 2023 -

F150 owner responded

Agree 100%

December 31, 2022

Excellent service. Good communication while car is being serviced. Oil change was quick and efficient. More

by TERESAICU60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Moore
Report | Print
Jan 02, 2023 -

Banister Ford of Marlow Heights responded

Greetings! Thank you for your 5-star review! We are happy to know that you had a pleasant experience during your recent visit! We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

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