Back

Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

3.9
945 Reviews

945 Reviews of Banister Ford of Marlow Heights - Service Center

Sort by
February 11, 2023

Service was swift and everyone was professional and kind. They are also close to my house. More

by BRITTANEYSPANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Hamilton
Feb 24, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star rating is greatly appreciated! We are happy to be of service to you, Brittaney. Thank you for choosing The New Banister Ford of Marlow Heights!

February 10, 2023

usually have great service, but this time i was informed i am no longer in the vip program that i bought for as long as i owned the car. was also told a price to fix a liftgate glass hinge to be almost $50 More

by AJMEVANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
n/a
Mar 02, 2023 -

Banister Ford of Marlow Heights responded

Greetings, if you were apart of the Sheehy VIP program; you do in fact still get to receive those benefits. Please leave your contact info for us to reach out to you directly about this. Thank you

Mar 02, 2023 -

AJMEVANS responded

I can be reached at 202.328.3931. Antonio Evans

Mar 14, 2023 -

AJMEVANS responded

Have not heard back from anyone on this matter. I can be reached at 202.328.3931

February 09, 2023

It is a pleasant experience since i switch to Banister Ford. I love the customer service and the technicians they are detail, and they take their time to explain every detail. More

by ooyerogba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated! We are happy to know that you had a pleasant customer experience. We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

February 07, 2023

No issues the service was quick and easy . My vehicle was left in better condition than I dropped it off in thank you ! More

by Angela
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, Angela! Your 5-star review is greatly appreciated! We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

February 05, 2023

Bill McDuffie I love the service every since I brought my 2015 f150 in for service I never got turn away best service ever More

by mcdff150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Banister Ford of Marlow Heights responded

We are happy to be of service to you! We are thankful to continue to earn your business. Thank you for choosing The New Banister Ford of Marlow Heights!

February 05, 2023

Brought my car in Tuesday morning. The problem was confirmed same day part was ordered. Part didn't arrive until Friday. Carlos keep me updated all the way. I must say the repairs take More

by semiller822@verizon.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Carlos
Feb 06, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are thankful to earn your business here at The New Banister Ford of Marlow Heights!

February 04, 2023

Quick appointment and workmanship. On-time maintenance with constant communication . They provided feedback at the end. All around Excellence. More

by WWeav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2023 -

WWeav responded

Excellent experience. Thanks.

February 03, 2023

Chris did and awesome job with handling this repair. Thanks to the Tech as well! More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Moore
Feb 06, 2023 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review, D! We are happy to be of service to you! Thank you for choosing The New Banister Ford of Marlow Heights!

February 02, 2023

Service is always great. I like how Chris kept me aware of what’s going on. More

by Katrinacarroll27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Banister Ford of Marlow Heights responded

Hey Katrina! Thank you for taking the time to share your feedback! Your 5-star rating is greatly appreciated. Thank you for choosing The New Banister Ford of Marlow Heights!

February 02, 2023

Vehicle interior dirty. No caps on brand new tires. Windows dirty. Cargo tossed around no care More

by WESLEY.WALKUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Moore
Feb 06, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We would like to apologize for any inconvenience you may have experienced. We would like to speak to you directly about your experience. Please leave your contact info for us to reach out to you at your earliest convenience. Thank You

...
44
...