Banister Ford of Marlow Heights - Service Center

Carlos is great! He’s the only person I deal with in the service department and he always makes sure to correct any issues that I have and gets me my vehicle back in He’s the only person I deal with in the service department and he always makes sure to correct any issues that I have and gets me my vehicle back in a super timely basis! More

Excellent service, time week spent and price was ok as well, plus the advice about my tires well, plus the advice about my tires More

Had to wait too long to do the job because of parts not available shop available shop More

Thank you for raising the bar. The service has been excellent. I am a former customer of Sheehy Ford of Marlow Heights, and I was a little skeptical about patronizing Banister Ford The service has been excellent. I am a former customer of Sheehy Ford of Marlow Heights, and I was a little skeptical about patronizing Banister Ford because of the challenges I experienced with Sheehy. However, I believe in embracing firsts and providing chances. This was my 3rd service appointment with Bannister Ford of Marlow Heights and I am very pleased with its customer service and customer experience. I was extremely pleased with the “at the vehicle” greeting I received…great upgrade. It reminded me of my superior customer experiences as a former Toyota owner. I didn’t have to wait to be checked in. The associate explained everything to me, and the wait time truly was express service. The only reason why I didn’t give 5 stars is because I no longer receive a reminder sticker in the window for the oil changes, and the oil life reset was not done. I hope the mechanics/technicians will remember to do these things during my future visits. Thanks again to the management staff and the entire team for providing great customer service and customer experience. It’s noticeable. More

I was greeted within seconds after arriving at the service desk. The service representative took my information an d the service was completed in a timely manner. service desk. The service representative took my information an d the service was completed in a timely manner. More

Great experience! Customer service is outstanding! Tae was very informative! They have this new system that shows the underbelly of your car and tires very cool techno Customer service is outstanding! Tae was very informative! They have this new system that shows the underbelly of your car and tires very cool technology! Found my service home! More

My only dealings with Banister Ford has been with their service department. My experience with service, has been awesome. service department. My experience with service, has been awesome. More

My appointment was on time. The Advisor said my car would be ready at a certain time. and it was. He let me know what exactly I needed done to my car. The service was great. The Advisor said my car would be ready at a certain time. and it was. He let me know what exactly I needed done to my car. The service was great. More

It's the worst when it comes to service. I wouldn't recommend it to anyone I wouldn't recommend it to anyone More

My rating would have been higher but when I drive my SUV it doesn't feel as stiff and secure as it did before I had the maintenance service performed. it doesn't feel as stiff and secure as it did before I had the maintenance service performed. More