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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

3.9
945 Reviews

945 Reviews of Banister Ford of Marlow Heights - Service Center

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February 18, 2023

This is the only place I visit for my oil change since I purchased from them and no matter when I visit it is the best customer ever! Mohammed was superb and ensured all my service needs were up to date! To More

by LATOYA.ARNOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed , Joe Hamilton
Feb 21, 2023 -

Banister Ford of Marlow Heights responded

Hey Latoya! Thank you for taking the time to share your feedback. Your 5-star review is greatly appreciated! We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

February 18, 2023

They never disappoint me when I bring my car here. Outstanding service and outstanding people. More

by lwomack1119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember the names.
Feb 22, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star rating is greatly appreciated! We are grateful to continue to earn your business here at The New Banister Ford of Marlow Heights!

February 16, 2023

They provided prompt and courteous service. The wait time was as estimated. The waiting room was very clean. More

by PASTORMARYDAVIS47
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Hamilton
Feb 22, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are thankful to have you as a customer! Thank you for choosing The New Banister Ford of Marlow Heights!

February 14, 2023

Despite the in going issues I’ve had with my truck, banister has been gratefully accommodating me every step of the way. I appreciate the patience and continued great service Carlos and his team has pr More

by ajgeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 23, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

February 14, 2023

Great customer service. I wish the Rewards Program could be explained in more detail about how you get reward More

by r8a3p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Banister Ford of Marlow Heights responded

Your feedback is greatly appreciated! We are happy to know that you had a pleasant customer experience! Your suggestion is also appreciated too! Thank you for choosing The New Banister Ford of Marlow Heights!

February 12, 2023

The service here was amazing. Devonte made sure all questions were answered and went above and beyond for helping my husband and I. I truly do appreciate him for making us feel co More

by LOTTA4511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devonte
Feb 23, 2023 -

Banister Ford of Marlow Heights responded

We are thrilled to know that our team could be of service to you during your recent visit. We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

February 12, 2023

Huge difference from what I can see. I was very skeptic from former Sheehy service department. More

by MLURK89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Hamilton
Feb 23, 2023 -

Banister Ford of Marlow Heights responded

Your kind words are greatly appreciated! We are happy to know that our team could be of service to you. We look forward to continue to be here for you whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

February 12, 2023

Brought my 2018 Shelby Mustang for AC humming noise. Excellent and efficient service. Service advisor (Carlos) informed me that the AC compressor was covered under my ESP (yay!). Repaired the same day a More

by FARHADMUKIMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Petro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devron Stevenson, Joe Hamilton
Mar 28, 2023 -

Banister Ford of Marlow Heights responded

Your business is greatly appreciated here at Banister Ford. We are happy to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

February 12, 2023

Everyone one at Banister Ford in courtesy and polite. Helps you understand your purchase word from word More

by PATRICE.KNIGHTNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Hamilton
Feb 24, 2023 -

Banister Ford of Marlow Heights responded

Hey Patrice! We are grateful to have you as a client! Your 5-star rating is greatly appreciated! We look forward to continue to be here for you whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

February 11, 2023

Mohammed was absolutely great and I truly appreciate the service he provided. Thank you Mohamed. More

by chavisbarber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohamed
Mar 08, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your 5-star review! We are thankful to earn your business here at The New Banister Ford of Marlow Heights!

Mar 09, 2023 -

chavisbarber responded

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