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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

4.0
923 Reviews

923 Reviews of Banister Ford of Marlow Heights - Service Center

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February 16, 2023

They provided prompt and courteous service. The wait time was as estimated. The waiting room was very clean. More

by PASTORMARYDAVIS47
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Hamilton
Feb 22, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are thankful to have you as a customer! Thank you for choosing The New Banister Ford of Marlow Heights!

February 14, 2023

Despite the in going issues I’ve had with my truck, banister has been gratefully accommodating me every step of the way. I appreciate the patience and continued great service Carlos and his team has pr More

by ajgeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 23, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

February 14, 2023

Great customer service. I wish the Rewards Program could be explained in more detail about how you get reward More

by r8a3p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Banister Ford of Marlow Heights responded

Your feedback is greatly appreciated! We are happy to know that you had a pleasant customer experience! Your suggestion is also appreciated too! Thank you for choosing The New Banister Ford of Marlow Heights!

February 12, 2023

Brought my 2018 Shelby Mustang for AC humming noise. Excellent and efficient service. Service advisor (Carlos) informed me that the AC compressor was covered under my ESP (yay!). Repaired the same day a More

by FARHADMUKIMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Petro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devron Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Hamilton
Mar 28, 2023 -

Banister Ford of Marlow Heights responded

Your business is greatly appreciated here at Banister Ford. We are happy to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

February 12, 2023

Everyone one at Banister Ford in courtesy and polite. Helps you understand your purchase word from word More

by PATRICE.KNIGHTNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Hamilton
Feb 24, 2023 -

Banister Ford of Marlow Heights responded

Hey Patrice! We are grateful to have you as a client! Your 5-star rating is greatly appreciated! We look forward to continue to be here for you whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

February 12, 2023

The service here was amazing. Devonte made sure all questions were answered and went above and beyond for helping my husband and I. I truly do appreciate him for making us feel co More

by LOTTA4511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devonte
Feb 23, 2023 -

Banister Ford of Marlow Heights responded

We are thrilled to know that our team could be of service to you during your recent visit. We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

February 12, 2023

Huge difference from what I can see. I was very skeptic from former Sheehy service department. More

by MLURK89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Hamilton
Feb 23, 2023 -

Banister Ford of Marlow Heights responded

Your kind words are greatly appreciated! We are happy to know that our team could be of service to you. We look forward to continue to be here for you whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

February 11, 2023

Mohammed was absolutely great and I truly appreciate the service he provided. Thank you Mohamed. More

by chavisbarber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohamed
Mar 08, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your 5-star review! We are thankful to earn your business here at The New Banister Ford of Marlow Heights!

Mar 09, 2023 -

chavisbarber responded

🤩

February 11, 2023

Service was swift and everyone was professional and kind. They are also close to my house. More

by BRITTANEYSPANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Hamilton
Feb 24, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star rating is greatly appreciated! We are happy to be of service to you, Brittaney. Thank you for choosing The New Banister Ford of Marlow Heights!

February 10, 2023

usually have great service, but this time i was informed i am no longer in the vip program that i bought for as long as i owned the car. was also told a price to fix a liftgate glass hinge to be almost $50 More

by AJMEVANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
n/a
Mar 02, 2023 -

Banister Ford of Marlow Heights responded

Greetings, if you were apart of the Sheehy VIP program; you do in fact still get to receive those benefits. Please leave your contact info for us to reach out to you directly about this. Thank you

Mar 02, 2023 -

AJMEVANS responded

I can be reached at 202.328.3931. Antonio Evans

Mar 14, 2023 -

AJMEVANS responded

Have not heard back from anyone on this matter. I can be reached at 202.328.3931

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