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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

4.0
923 Reviews

923 Reviews of Banister Ford of Marlow Heights - Service Center

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March 08, 2023

Carlos is very professional; knowledgeable and customer friendly. Would not work with anyone else. Carlos is the reasoning I still bring my business to Banister More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2023 -

Banister Ford of Marlow Heights responded

We appreciate you for taking the time to share your feedback, Robert. We look forward to continue to serve you here whenever you are In need. Thank you for choosing The New Banister Ford of Marlow Heights!

March 08, 2023

Mohammad was Helpful and kept me informed the entire process during my vehicle’s maintenance appointment. More

by reyulibarri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad
Mar 08, 2023 -

Banister Ford of Marlow Heights responded

Your review is greatly appreciated! We look forward to continue to be of service to you whenever you are In need. Thank you for choosing The New Banister Ford of Marlow Heights!

March 06, 2023

Tech rep Chris was very polite and helpful in helping me understand what was going on with my vehicle as well as communicating with me constantly keeping me updated More

by ROSSALAN226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shana Jefferson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2023 -

Banister Ford of Marlow Heights responded

Greetings! Thank you for taking the time to share your feedback! We are thankful to earn your business here at The New Banister Ford of Marlow Heights!

March 05, 2023

Great service. Everything went very well. There was no hassle. The staff was very friendly and respectful. More

by lilluke011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2023 -

Banister Ford of Marlow Heights responded

We are happy to know that you had a pleasant customer experience during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

March 05, 2023

Everything about this establishment need to be worked on from all levels. Nothing they say is true in the business is bad. More

by ROMMELLT9
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Yadira Kauffman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sajjad Ali
1.0
This rating includes all reviews, with more weight given to recent reviews.
Devron Stevenson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Baig
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We would like to know if we can earn the opportunity to speak to you directly about your experience. At your earliest convenience, please leave any contact information for our management to reach out to you. We look forward to speak to you in the near future about your experience. Thank you!

March 04, 2023

VIP oil change and tire Rotation, Carlos is always a professional. My wait time just about an hour More

by HUWILS76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
Mar 08, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star rating is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

March 04, 2023

First of all I got a good price. I've been searching all over the internet and Banister had my dream truck for 4k cheaper than I been seing. Then my transaction was swift and profess More

by WEWIRE2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
Mar 08, 2023 -

Banister Ford of Marlow Heights responded

Congratulations on your vehicle purchase! We are so thrilled to know that we could be of help to you on your vehicle search. We hope you love your new truck! Welcome to the Banister Ford family!

February 28, 2023

They know what they are doing. They treat you with friendly service and respect. They are professionals. I would refer others and come back myself. More

by VLBPRODC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Sunny Baacot
Mar 01, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star rating is greatly appreciated! We are happy to be of service to you & anyone you know. Thank you for choosing The New Banister Ford of Marlow Heights!

February 26, 2023

Quick precise informed competitive. Easy check in. Carlos was brilliant!! Comfortable waiting area. Friendly professional staff. More

by BWINE40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Mar 01, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that we could be of service to you! We look forward to continue to be of service to you in the future whenever you are In need. Thank you for choosing The New Banister Ford of Marlow Heights!

February 25, 2023

Service was very courteous and the service representative (Carlos Scott) was professional and kept me informed during my visit. Carlos is always very helpful and attentive to my needs while I'm waiting on my More

by AENNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Banister Ford of Marlow Heights responded

Your feedback is greatly appreciated! We look forward to be of service to you again whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

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