Banister Ford of Marlow Heights - Service Center

Very slow I spent 5 hours there just for a diagnostic and didn’t get any work done because they didn’t have the parts. And my mustang had a recall and that didn’t get taken care of because they didn’t have didn’t get any work done because they didn’t have the parts. And my mustang had a recall and that didn’t get taken care of because they didn’t have the parts that either. I would never return here for any service nor will I recommend this ford service department!. More

She did a superb job! I would recommend her service to a friend/family again. I never feel like it’s about getting unnecessary work done. It’s about what’s important about I would recommend her service to a friend/family again. I never feel like it’s about getting unnecessary work done. It’s about what’s important about the durability of my vehicle. More

While my few visits to the service department were stressful; I really do appreciate Joe, Mo, and Sharon for their transparency, professionalism, and patience. They listened to my questions and conce stressful; I really do appreciate Joe, Mo, and Sharon for their transparency, professionalism, and patience. They listened to my questions and concerns and did all they could to address them. Overall, I do recommend this dealership as the Escape was the 3rd Ford I bought from them. In fact, I refered my parents, they purchased an Edge and stated that they have had very positive experiences when working with both the sales and the service departments. More

Great service Carlos is a great service writer. ONLY COMPLAINT NO SHUTTLE AT THE TIME I WAS UP THERE ONLY COMPLAINT NO SHUTTLE AT THE TIME I WAS UP THERE More

Out of all dealerships I dealt with if I had to pick a winner, it would be Banister Ford the Service appointments are prompt Service department knowledgeable, and will explain everything down to the detai winner, it would be Banister Ford the Service appointments are prompt Service department knowledgeable, and will explain everything down to the detail also, sales department made you feel right at home. No pressure. thank you Shana Jefferson. I will recommend you to everyone. I know that’s looking for a car. everyone I dealt with I was very pleased and satisfied Even down to when your car was done being service you will get a call requiring how was your service when it comes to your car thank you Miss Cheryl for the call all I can say is well done every department of Banister Ford More

Excellent customer service. Oil change was in n and out. Friendly staff and inviting waiting lounge Oil change was in n and out. Friendly staff and inviting waiting lounge More

At this time was great but the last time I take the car for a recall and they charge me around $200. for a recall and they charge me around $200. More

Engine lihht came on. Bannister set an appt quick. My F150 was ready within two days. Price was very fair. Work was excellent. I would recommend always. My F150 rides smoo Bannister set an appt quick. My F150 was ready within two days. Price was very fair. Work was excellent. I would recommend always. My F150 rides smooth..as a brand new slide. Thanks Carlos Scott, and team for great work on my vehicle. More

Great service from Carlos. Kept me informed every step of the way! Will def find my way back for future vehicle service. Kept me informed every step of the way! Will def find my way back for future vehicle service. More