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Banister Ford of Marlow Heights - Service Center
Marlow Heights, MD
923 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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923 Reviews of Banister Ford of Marlow Heights - Service Center
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March 30, 2023
While my few visits to the service department were stressful; I really do appreciate Joe, Mo, and Sharon for their transparency, professionalism, and patience. They listened to my questions and conce stressful; I really do appreciate Joe, Mo, and Sharon for their transparency, professionalism, and patience. They listened to my questions and concerns and did all they could to address them. Overall, I do recommend this dealership as the Escape was the 3rd Ford I bought from them. In fact, I refered my parents, they purchased an Edge and stated that they have had very positive experiences when working with both the sales and the service departments. More
by Aeriale
Verified Customer
March 29, 2023
Great service Carlos is a great service writer. ONLY COMPLAINT NO SHUTTLE AT THE TIME I WAS UP THERE ONLY COMPLAINT NO SHUTTLE AT THE TIME I WAS UP THERE More
by DC_MECHANIC
Employees Worked With
March 29, 2023
i brought my mustang in for a recall. They had the car for 4 days. When i called to get an update, the service advisor told me the part was on back order and to come get the car. And tha They had the car for 4 days. When i called to get an update, the service advisor told me the part was on back order and to come get the car. And that's fine. Here we are 7 months later. no one called. And to make things worse, they left my trunk unfunctional and all kinds of wires hanging and tourn. A new tire was also stolen from the trunk. Till this day no one has bothered to reach out. More
by Marvin
Employees Worked With
idk
March 28, 2023
Out of all dealerships I dealt with if I had to pick a winner, it would be Banister Ford the Service appointments are prompt Service department knowledgeable, and will explain everything down to the detai winner, it would be Banister Ford the Service appointments are prompt Service department knowledgeable, and will explain everything down to the detail also, sales department made you feel right at home. No pressure. thank you Shana Jefferson. I will recommend you to everyone. I know that’s looking for a car. everyone I dealt with I was very pleased and satisfied Even down to when your car was done being service you will get a call requiring how was your service when it comes to your car thank you Miss Cheryl for the call all I can say is well done every department of Banister Ford More
by JEROMEHALLSR28
Employees Worked With
Other Employees :
Ali hadi General sales manager/ Ashley Dalton service advisor/Amir Taghi finance manager/
March 26, 2023
Excellent customer service. Oil change was in n and out. Friendly staff and inviting waiting lounge Oil change was in n and out. Friendly staff and inviting waiting lounge More
by CLWILKINS.81
Employees Worked With
March 26, 2023
At this time was great but the last time I take the car for a recall and they charge me around $200. for a recall and they charge me around $200. More
by JRUANO4668
Employees Worked With
March 25, 2023
Engine lihht came on. Bannister set an appt quick. My F150 was ready within two days. Price was very fair. Work was excellent. I would recommend always. My F150 rides smoo Bannister set an appt quick. My F150 was ready within two days. Price was very fair. Work was excellent. I would recommend always. My F150 rides smooth..as a brand new slide. Thanks Carlos Scott, and team for great work on my vehicle. More
by F150 owner
Employees Worked With
March 24, 2023
Great service from Carlos. Kept me informed every step of the way! Will def find my way back for future vehicle service. Kept me informed every step of the way! Will def find my way back for future vehicle service. More
by PPSI
Employees Worked With
March 24, 2023
The entire team at Banister Ford are very helpful and as always doing a good job on my Ford F-150 always doing a good job on my Ford F-150 More
by tremayne.brewington
Employees Worked With
March 24, 2023
This dealership has been giving me the run around since I first took my truck to get diagnosed. No one gets back to me they barely answer the phone I’ve called multiple times to either not get an answer or p first took my truck to get diagnosed. No one gets back to me they barely answer the phone I’ve called multiple times to either not get an answer or purposely ignored . I’m owed a refund that no one wants to assist me with. This is by far the worst dealership I’ve dealt with from service to management, and quite frankly I don’t even know why I’m writing this because no one is gonna reach out to help me . A COMPLETE xxxx SHOW!!!!!!!! More
by stevenson.courtney86
Employees Worked With
