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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

4.0
923 Reviews

923 Reviews of Banister Ford of Marlow Heights - Service Center

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April 30, 2023

Fast service. Explained next steps clearly and upfront about pricing and turn around time. Thanks More

by shekaraimani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Banister Ford of Marlow Heights responded

We are grateful to have you as a customer. Thank you for your 5star review! We look forward to continue to be here for you whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

April 29, 2023

I have been with Banister (Sheehy) Ford for approximately 30 years. This is the first time I have been in and out within an hour. This was greatly appreciated. Banister is making a lot of changes that are vi More

by MRSSEW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Banister Ford of Marlow Heights responded

We are so grateful for your customer loyalty! Your feedback is greatly appreciated! We look forward to continue to serve you for many more years to come. Thank you for continuing to choose The New Banister Ford of Marlow Heights!

April 28, 2023

I have had the best experience with all staff of Banister Ford. They provide nothing but the best for their customers. More

by chewjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Banister Ford of Marlow Heights responded

We are so thrilled to know that you had a pleasant customer experience during your recent visit! Thank you for taking the time to rate us 5-stars. Thank you for choosing The New Banister Ford of Marlow Heights!

April 28, 2023

The service was excellent more research was required and this took more time .which was applied. More

by LILLIEEVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating! We are happy to know that you had a pleasant customer experience. We look forward to continue to be of service to you whenever you are in need in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

April 27, 2023

Courteous and prompt service , rating would have increased if I did not have to come back another day because parts were not there. More

by Angi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

April 27, 2023

They have great customer service skills. .. They get you in and out in good time no doubt... More

by thorntoncpr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

April 27, 2023

This guy's at the counter just rushing to make you spend ,they have no interest on your budget or explaining you the detail of their diagnostic .How come you are going to give me a diagnostic without the mu More

by franckyonkeu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Oyedeji
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2023

Prompt, courteous and efficient service. Service advisor was knowledgeable about the work I needed done. I am satisfied with work done. 👍 More

by h.deas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amarjot Vohra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated! We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights

April 27, 2023

Should never take 2 hours for an oil change! Consider an express lane for oil changes only, More

by THINKLEAN65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We apologize for the inconvenience, this particular day you were here we were understaffed. It is not normal for that kind of duration. We apologize. We hope we can earn another chance to earn your business. Thank you for choosing The New Banister Ford of Marlow Heights!

April 26, 2023

The customer service I received was amazing and Yes I have been receiving these great services since late 2019. Very happy Customer will be back in the Fall. This is were I will always get My Car Servi More

by lmlkiti123@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Banister Ford of Marlow Heights responded

We are so thrilled to know that you had a pleasant customer experience! We look forward to see you again during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

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