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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

3.9
945 Reviews
Call Service Center (301) 423-4950

945 Reviews of Banister Ford of Marlow Heights - Service Center

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May 13, 2023

I have been dealing with this location for about 30 years. Since Bannister has taken over I am overwhelmed with joy..The only reason I have stayed was because of Evellyn and Sonny, and now I have a fav More

by darryllamb12@verizon.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonny Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback, Darryl! We are so happy to know that our team could continue to be of service to you! Your customer loyalty is greatly appreciated as well. Thank you for continuing to choose The New Banister Ford of Marlow Heights!

May 12, 2023

The service was very good and it didn’t take long to finish my car I appreciate the service More

by KARENJACKIE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amarjot Vohra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to rate us 5-stars, Karen! We are happy to know that we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 12, 2023

I came in told them whats the problem was, they say they tested it... However soon as i left the battery light came on the dash. More

by alexisrjenkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amarjot Vohra
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2023 -

Banister Ford of Marlow Heights responded

Thank you for notifying us. We apologize that your battery light still cut on after you happen to leave our dealership. Vehicles are machines, and sometimes another problem will fire off when the vehicle recognizes it. We will be happy to take another look at your vehicle.

May 12, 2023

Sold me a problem suv Converter, tires, from the start. First month of purchase suv More

by FVVFLEMING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amarjot Vohra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We apologize that this may have had an issue with the vehicle after the purchase. We would like to speak to you directly about your experience , please leave your phone # or an email we can contact you. Thank you

May 19, 2023 -

FVVFLEMING responded

f v v fleming @ aol.com fvvfleming@aol.com 202-997-3391

May 12, 2023

He was the first to greet me very welcoming. The wait wasn't too long. More

by charlene2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, Charlene! We are so happy to know that our team could be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

May 12, 2023

Was greeted when I came through the door. My car was serviced quickly and findings were explained to me. More

by MARLENEMALCOLM69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2023 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating! We are happy to know that you had a pleasant customer experience during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 12, 2023

I was very pleased with the customer service i received from Chris he kept me informed about my cars new motor with every detail. Thanks Chris More

by MUZIC4EVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2023 -

Banister Ford of Marlow Heights responded

We are happy to know that we could be of service to you ! Thank you for choosing The New Banister Ford of Marlow Heights!

May 10, 2023

I was attended to within a few minutes of arrival ,I was in & out in a timely manner with the service More

by fontholton50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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May 15, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated! We look forward to continue to be here for you in the future whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

May 10, 2023

I a new customer, therefore I hope to build a long, lasting, and affordable business relationship with your company. More

by LJJACK766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amarjot Vohra
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are happy to have you as a client of ours.

May 07, 2023

The work done on my car went well. I was a little frustrated about the price of the oil change. I hope they do more on promoting discount oil changes in the future. More

by rowlandmartin85
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. Your feedback is very important to us

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