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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

4.0
923 Reviews

923 Reviews of Banister Ford of Marlow Heights - Service Center

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May 07, 2023

Was very please at first with Devonte and the service department here. We have five fords need a service department. However this last visit the works coupon mailed to us was honored, was charged regular More

by awfkthomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Davonte Manuel
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Banister Ford of Marlow Heights responded

We apologize for the inconvenience you may have experienced. We would like to ask you if you could reach out to our service department & ask to speak with the management , Joe Hamilton. Thank you

May 06, 2023

From day 1 my service provider at Banister was one of the best professional competent I have experienced in a long time. Thank u More

by CORA_ROGERSTURPIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! We are happy to know that you had a pleasant customer experience during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 05, 2023

The service advisor was knowledgeable, and courteous. The service was performed promptly per the appointment. Very satisfied with the job done. More

by h.deas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amarjot Vohra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that we could be of service to you during your recent visit. We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

May 04, 2023

Chris was my representative and he has been terrific! He handled all of my concerns and the overall service was outstanding! More

by phelton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star rating is greatly appreciated! We are happy to know that you had a pleasant customer experience. Thank you for choosing The New Banister Ford of Marlow Heights!

May 04, 2023

I would like to send a special thanks to Davonte Manuel and Bobby/ mechanic. They went out of their way to take care of my vehicle. Davonte kept me informed everyday on the progress of my car. I am totally More

by RTHOMASX3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby/ mechanic
May 17, 2023 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback! We appreciate your 5-star rating! We are pleased to hear that you had a pleasant customer experience during your recent visit. We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

May 04, 2023

Service person was very professional and pleasant. IMy visit was pleasant and very well timed. More

by BETHEA_ROSEMARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Banister Ford of Marlow Heights responded

Thank you very much for taking the time to share your feedback! We are thankful to earn your business here at The New Banister Ford of Marlow Heights!

May 04, 2023

I would like to send a special thanks to Davonte Manuel and Bobby/mechanic. They went out of their way to take care of my vehicle. Davonte kept me informed everyday on the progress of my vehicle. I am very More

by RTHOMASX3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby/ mechanic
May 27, 2023 -

Banister Ford of Marlow Heights responded

We are so thrilled to know that our team could be of service to you during your recent visit. We take pride in ensuring that your vehicle is well taken care of. Thank you for choosing The New Banister Ford of Marlow Heights!

May 03, 2023

chris was great he work with me to get job done if i have to have services again i will ask for chris More

by MIKEINS42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 02, 2023

Chris was a great service rep. He helped me out a lot. I try to get him every time I have my truck serviced. More

by ERAGLAND_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating! We are thrilled to know that our team could be of service to you during you recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 01, 2023

Terrible communication send you on a wild goose chase just for general information. Would not recommend More

by Jaysfam17
Recommend Dealer
No
Employees Worked With
Chris Oyedeji
1.0
This rating includes all reviews, with more weight given to recent reviews.
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