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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

3.9
945 Reviews

945 Reviews of Banister Ford of Marlow Heights - Service Center

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May 19, 2023

Christopher and Bryant were very courteous but the service completed did not resolve the problem. I just feel the diagnosed problem could have been accomplished before the other work was done. I feel More

by Mr. Turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryant
May 30, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We charge a diagnostic fee, which is a way to pay the work of the technicians for identifying what the issue may be. We apologize if that was not explained clearly. If you'd like we would like to speak to you directly about your experience. Please leave a good email or phone # so that our management can reach out to you. Thank You

May 30, 2023 -

Mr. Turner responded

Good Afternoon, my email address is kentratravel@yahoo.com and my phone number is 301-728-4830. I would love to speak with your management. Thank you.

May 19, 2023

Getting an appointment was easy. Dropping the car off was easy. They serviced the car and washed the car. It it was ready to go. More

by jdhicks25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback! Your 5-star review is greatly appreciated! We look forward to continue to be of service to you during your last visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 18, 2023

Davonte was very courteous and helpful. He was patient in explaining everything to me each step of the way and informative. He told me what would be needed and what to expect on my next vis More

by melanie.jordan9612
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Banister Ford of Marlow Heights responded

Your kind words are greatly appreciated, Melanie! We are grateful to have you as a customer. Thank you for choosing The New Banister Ford of Marlow Heights!

May 17, 2023

one of the reliable dealers and who helps you solve your car problems excellent service More

by WENES_21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! We are happy to know that we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 17, 2023

Very good job. So nice they treated me very good, good customer service,for every time More

by SURJITRAM22
Recommend Dealer
Yes
Employees Worked With
Amarjot Vohra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated!

May 17, 2023

Had a oil change and had the car back and was leaving in less than one hour. Fantastic! More

by JGOODWYN45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Banister Ford of Marlow Heights responded

Your feedback is greatly appreciated. Thank you for taking the time to share your 5-star rating! Thank you for choosing The New Banister Ford of Marlow Heights!

May 17, 2023

Greeted at the door, directed to a technician that inquired as to my needs. Offered coffee, shown a seat, periodically kept me up to date as to the progress of my auto. And what needed to be done. My More

by LCHALIBURTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are thrilled to know that our team could be of service to you during your recent visit! We look forward to continue to be of service to you in the future whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

May 16, 2023

I thank you for the quality service you afforded me. I really appreciate the love you showed me More

by LJJACK766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amarjot Vohra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amarjot Vohra
May 17, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 15, 2023

Davonte provided excellent service and I was appreciative of the result. He also provided excellent customer service. More

by LOUISEMAUSTIN
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback! We appreciate your 5-star rating! We look forward to continue to be of service to you in the future whenever you are In need. Thank you for choosing The New Banister Ford of Marlow Heights!

May 14, 2023

Thanks to Carlos ,assistant manager Sharon and Sheryl ar Banister Ford top notch !! My best visit yet! More

by brcagee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonny Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sheryl gave me paperwork at end of service, Craig Contee, Sharon Wilson, Carlos Scott
May 15, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are thankful to earn your business here at The New Banister Ford of Marlow Heights!

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