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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

4.0
923 Reviews
Call Service Center (301) 423-4950

923 Reviews of Banister Ford of Marlow Heights - Service Center

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May 12, 2023

He was the first to greet me very welcoming. The wait wasn't too long. More

by charlene2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, Charlene! We are so happy to know that our team could be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

May 12, 2023

Was greeted when I came through the door. My car was serviced quickly and findings were explained to me. More

by MARLENEMALCOLM69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2023 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating! We are happy to know that you had a pleasant customer experience during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 12, 2023

I was very pleased with the customer service i received from Chris he kept me informed about my cars new motor with every detail. Thanks Chris More

by MUZIC4EVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Banister Ford of Marlow Heights responded

We are happy to know that we could be of service to you ! Thank you for choosing The New Banister Ford of Marlow Heights!

May 12, 2023

The service was very good and it didn’t take long to finish my car I appreciate the service More

by KARENJACKIE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amarjot Vohra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to rate us 5-stars, Karen! We are happy to know that we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 12, 2023

I came in told them whats the problem was, they say they tested it... However soon as i left the battery light came on the dash. More

by alexisrjenkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amarjot Vohra
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2023 -

Banister Ford of Marlow Heights responded

Thank you for notifying us. We apologize that your battery light still cut on after you happen to leave our dealership. Vehicles are machines, and sometimes another problem will fire off when the vehicle recognizes it. We will be happy to take another look at your vehicle.

May 10, 2023

I was attended to within a few minutes of arrival ,I was in & out in a timely manner with the service More

by fontholton50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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May 15, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated! We look forward to continue to be here for you in the future whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

May 10, 2023

I a new customer, therefore I hope to build a long, lasting, and affordable business relationship with your company. More

by LJJACK766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amarjot Vohra
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are happy to have you as a client of ours.

May 07, 2023

The work done on my car went well. I was a little frustrated about the price of the oil change. I hope they do more on promoting discount oil changes in the future. More

by rowlandmartin85
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. Your feedback is very important to us

May 07, 2023

Mr. Scott was knowledgeable and courteous. My problem was with the wait time! I had an appointment for 8:45am and the work on my car was not completed until about 2:30pm. This is an area that needs improveme More

by donald-hopkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We apologize for the inconvenience as we know that your time is very important. We hope we can earn another opportunity to serve you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

May 07, 2023

Chris was amazing! He helped me no problems and got me in and out quickly. The best customer service at any dealership I’ve been to. More

by FRANCESCAMOREIRA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2023 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback! Your 5-star review is greatly appreciated! We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

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