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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

3.9
948 Reviews

948 Reviews of Banister Ford of Marlow Heights - Service Center

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June 09, 2023

The Service was courteous and very professional at Banister, I will continue to get my car serviced there. Thanks More

by MUZIC4EVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

June 09, 2023

The service staff at Banister Ford of Marlow Heights are always very pleasant. After a complete check on my car (I requested "the Works"), the technician explained to me what repair needed to be done. More

by ANDREA.DE.PITT50@gmal.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback, Andrea! We are so happy to know that we could be of service to you! We look forward to continue to be here for you whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

June 08, 2023

This was one of the best dealerships I have ever had the opportunity of dealing with. More

by mcarter9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
Jun 09, 2023 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your 5-star review! We look forward to continue to be of service to you whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

June 08, 2023

Quick and fast service. They took care of all my needs. I would definitely recommend this dealership More

by nagidtransportation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
Jun 09, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated ! We are happy to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

June 07, 2023

My vehicle service experience was great. Service department was professional and friendly. I was out of there in no time. More

by thomas.washington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are thrilled To know that you had a pleasant customer experience during your recent visit. We look forward to see you again during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

June 07, 2023

Quick and easy in and out they got my needs taken care of in less than an hour More

by info.libertybusiness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amarjot Vohra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the Time to share your feedback! Thank you for the 5-star rating. We look forward to continue to be of service to you in the future whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

June 06, 2023

Personnel at the Dealership were courtliest, professional, meet all my needs and answered all questions. More

by jordaned07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the Time to share your feedback, Jordan! We are happy to know that our staff can be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

June 01, 2023

Fast, friendly, and professional! No added pressure. Would be nice if they throw in a car wash after servicing the vehicle. Carlos was knowledgeable, efficient, and kept me informed d More

by dwy1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
Nov 16, 2023 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback! We will certainly give you a car wash whenever you are ready to come see us again! Just let us know in advance when you want to come & we'll take care of you! We are very grateful to have you as a customer here at The New Banister Ford of Marlow Heights!

June 01, 2023

Courtesy polite Respect Check with you all the time to let you know when your Automobile.will be ready. More

by TAMMYHENDERSON882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
Jun 06, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback Tammy. We are happy to know that we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 31, 2023

My Ford focus 2013 was brought in for service last month sometime. A day later oil was leaking. brought it back and was told that that can happen sometimes. another day later a puddle of oil in my parking s More

by Lloyd.Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amarjot Vohra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Banister Ford of Marlow Heights responded

Hey Lloyd. Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced. Sometimes that happens when there is other existing issues with the vehicle. We greatly apologize that this happened to occur after leaving our facility. We hope we can earn another chance to gain your business.

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