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Banister Ford of Marlow Heights - Service Center

Marlow Heights, MD

4.0
923 Reviews
Call Service Center (301) 423-4950

923 Reviews of Banister Ford of Marlow Heights - Service Center

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June 15, 2023

When buying was really good, when doing complementary service not good at all excuses excuses. More

by SERVIOREYES1
Recommend Dealer
No
Employees Worked With
Don’t remember the name
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June 14, 2023

Thank you. Dropped my car off for a recall and Banister Ford had my car back to me in less than two hours. More

by adams1love
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star rating is greatly appreciated. Thank you for choosing The New Banister Ford of Marlow Heights!

June 14, 2023

I experienced a very disappointing, unpleasant and unprofessional customer service experience. I do not recommend. More

by christina.exton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sharon Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2023 -

Banister Ford of Marlow Heights responded

We are sorry if you had experienced any kind of inconvenience. We would like to speak to you directly about your experience. At your earliest convenience, please reach out to our management at 7579165229. Thank You!

June 09, 2023

The service staff at Banister Ford of Marlow Heights are always very pleasant. After a complete check on my car (I requested "the Works"), the technician explained to me what repair needed to be done. More

by ANDREA.DE.PITT50@gmal.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback, Andrea! We are so happy to know that we could be of service to you! We look forward to continue to be here for you whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

June 09, 2023

I thought they were very professional. It took some time for them to fix the problem with my four wheel drive. But all and all I was happy to get.my truck back. More

by FRANKC5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amarjot Vohra
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that our team could be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

June 09, 2023

The Service was courteous and very professional at Banister, I will continue to get my car serviced there. Thanks More

by MUZIC4EVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

June 09, 2023

The Banister Ford of Marlow Heights has a service staff that is always pleasant. The technician that helped me with my car provided me with all of the repair details that I needed to know. More

by ANDREA.DE.PITT50@gmal.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Banister Ford of Marlow Heights responded

Hey Andrea! Thank you for taking the time to share your feedback! We are happy to know that our team could be of service to you during your recent visit! Thank you for choosing The New Banister Ford of Marlow Heights!

June 08, 2023

Quick and fast service. They took care of all my needs. I would definitely recommend this dealership More

by nagidtransportation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated ! We are happy to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

June 08, 2023

This was one of the best dealerships I have ever had the opportunity of dealing with. More

by mcarter9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2023 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your 5-star review! We look forward to continue to be of service to you whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

June 07, 2023

My vehicle service experience was great. Service department was professional and friendly. I was out of there in no time. More

by thomas.washington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are thrilled To know that you had a pleasant customer experience during your recent visit. We look forward to see you again during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

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