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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,471 Reviews
Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

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1,471 Reviews of Banister Ford of Marlow Heights

April 04, 2022

My advisor Mike was superior constantly checking in with me prior to my pickup and when I picked up my car car Chance a technician was very helpful in driving with me and answering some questions for me. More

by RTaylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Advisor
Report | Print
Apr 05, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to rate your experience, we are so happy to know that our team could be of service to you during your recent visit. Thank you for choosing the New Banister Ford of Marlow Heights!

April 03, 2022

Very efficient, friendly, quick from beginning to end, answered all my questions. My 1st great experience at a dealer More

by NIKKIRMATTHEWS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evelyn Betancourt
Report | Print
Apr 05, 2022 -

Banister Ford of Marlow Heights responded

Hey Nikki! Thank you for taking the time to rate us! Your 5-star review is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

April 03, 2022

Communication is horrible and unresponsive. Had a warranty repair and unless I called them there was no communication. I had to request the manager or get a hold of my sales manager to get any More

by JOHNCURRAN723
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris
Report | Print
Apr 20, 2022 -

Banister Ford of Marlow Heights responded

Hey John. Thank you for taking the time to rate & share your experience. We apologize for any inconvenience that you may have experienced. We would like to make things right with you & speak to you directly about this matter. Please reach out to us at your earliest convenience at 7579165229. Thank You, John.

April 02, 2022

From the time I entered the show room it was great the staff was great. More

by MACHELLETHOMPSON4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romualda Prillman
Report | Print
Apr 05, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review, Machelle! We are so happy to hear that you had a pleasant customer experience. We are grateful to have you! Thank you for choosing The New Banister Ford of Marlow Heights!

Apr 05, 2022 -

MACHELLETHOMPSON4 responded

The experience was really great!

April 02, 2022

There was a problem because someone didn't there job right look at your records and see what happen More

by ROBERTBREWSTER278
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Buckmaster
Report | Print
Apr 05, 2022 -

Banister Ford of Marlow Heights responded

Hey Robert. Thank you for taking the time to notify us. We would like to know what we can do to receive a higher rating from you. We hope that we can earn another chance to provide customer service to you. Thank You!

April 02, 2022

The day I drop off my vehicle, the customer was outstanding and when I pick up my car the cashier Attitude was very friendly and positive Attitude explained everything that was done on my vehicle More

by phillygirl0316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Joe Hammett, Don Berry, Jerry Petro, Kevin Buckmaster, Jeff Kerns, Yadira Kauffman, Bobby Royal
Report | Print
Apr 15, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback! Your 5-star rating is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

March 31, 2022

Excellent service again from Chris O! Was able to get my car in and out fast and fixed the issue. More

by FRANCESCAMOREIRA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Oyedeji
Report | Print
Apr 13, 2022 -

Banister Ford of Marlow Heights responded

We are happy to know you had a pleasant customer experience. Thank you for your 5-star review! Thank you for choosing The New Banister Ford of Marlow Heights!

March 31, 2022

Very courteous fast knowledgeable clean establishment. However was not satisfied with tv program that I was force to watch. Wanted to watch news or an education program. Thank u More

by raymondmurray3001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Apr 01, 2022 -

Banister Ford of Marlow Heights responded

Hey Raymond! We are so happy to hear that our team could be of service to you during your recent visit. We thank you very much for your feedback because we're constantly looking for new ways to improve the customer experience. We will make sure to leave a remote for our visitors. Thank you for choosing The New Banister Ford of Marlow Heights!

March 31, 2022

My second time for car oil change' & a much friendlier welcome atmosphere & polite & warm welcome & good-byes More

by rlmjones69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Slaughter, Bobby Gray, Sonny Betancourt, Evelyn Betancourt, Sherrill Smith
Report | Print
Apr 01, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share & rate your experience. We are proud to be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

Apr 01, 2022 -

rlmjones69 responded

I reported Banister Ford dealer for my second oil change & was greeted with the most utmost careering & warm welcoming & considerations in service on a timely matter

March 30, 2022

Everyone was very friendly, efficient knowledgeable and fast! The best car buying experience I’ve ever had! More

by SHANELL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Apr 06, 2022 -

Banister Ford of Marlow Heights responded

Hey Shanell! We are so happy to know you had a pleasant customer experience. We look forward to see you again during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

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