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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,469 Reviews
Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

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1,469 Reviews of Banister Ford of Marlow Heights

July 18, 2022

It was hard to reach my assigned service advisor and even harder to get accurate information. More

by RobMcQ2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devron Stevenson, Chris Oyedeji
Report | Print
Aug 31, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We hope that we can earn another chance to earn your business & provide an exceptional customer experience. Please reach out to us at your earliest convenience at 7579165229. We would like to turn things around. Thank you

July 17, 2022

I bought my truck here (2008). They still complete the timely jobs as usual. All of the employees were friendly and polite. The workers did a great job. The manager was gr More

by STANLEYL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The ones that did the actual work. (I don't know/remember any names), Bobby Gray, Yadira Kauffman, Sajjad Ali, Chris Oyedeji, Tim Lopez
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Jul 18, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review and feedback is greatly appreciated! We're happy to provide you with an excellent experience! We hope to continue to earn your business here at Banister Ford of Marlow Heights!

July 17, 2022

I brought my SUV in for routine maintenance and it could not have gone better. The check in was fast and seemless and my service was quick. I was able to get a quick car wash. Great job!!! More

by JAMILLER603
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
Jul 18, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review! We're happy our routine maintenance was seamless for you! We look forward to providing you with many more amazing services, here at Banister Ford of Marlow Heights!

July 17, 2022

This dealer has recently fired some employees (including the manager) and is now considerably improved. However, I believe it still needs to improve with customer communications. Everyone is very nice there More

by etaroni61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devron Stevenson, Amar Virk
Report | Print
Jul 18, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for your feedback! We are constantly working to improve our services and experience for our customers here at Banister Ford. We look forward to earning your business again in the future as we continue to grow and improve!

July 17, 2022

Fast, efficient and they got me in and through my paperwork quickly. Overall an above average experience. More

by PATRICK.COOKE
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amar Virk
Report | Print
Jul 18, 2022 -

Banister Ford of Marlow Heights responded

Hi Patrick! Thank you for your 5-star review! We're happy to go above and beyond for our customers, and we're glad your experience with us was just that! We appreciate your business here at Banister Ford of Marlow Heights!

July 16, 2022

All good all good all good all good all good all good all good thanks More

by YMMOT1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Chris Oyedeji
Report | Print
Jul 18, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for your response! We're thankful you took the time to respond and are glad we left a great impression on you! We look forward to earning your business again, here at Banister Ford of Marlow Heights!

July 16, 2022

Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome More

by gfoliver95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Chris Oyedeji
Report | Print
Jul 16, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for your awesome review! We're happy your experience went so well that it left you in awe! We are grateful for your support and business here at Banister Ford of Marlow Heights!

July 16, 2022

Terrible need refresher course in customer service. Didn't finish the work yet. Always something More

by EDWIN062103
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Amanda
Report | Print
Feb 23, 2023 -

Banister Ford of Marlow Heights responded

We greatly apologize for the inconvenience you may have experienced , we would like to know if we can earn another chance to earn your business. We would like to discuss with you directly about your experience. Please leave any form of contact so our corporate manager can contact you. Thank you

July 15, 2022

Very quick process checking in and the final checkout provided a detailed review of what was done. More

by KIMILSONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Jul 15, 2022 -

Banister Ford of Marlow Heights responded

Your feedback and 5-star review is greatly appreciated! We are happy we were able to provide you with a quick and informative visit! We look forward to taking care of you again here at Banister Ford!

July 14, 2022

Customer service was excellent I will greatly let people know about your customer service thank you More

by HANCOCKA
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Jul 15, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for your 5-star review! We look forward to earning the business of your friends and family, as well as serving you again in the future, here at Banister Ford of Marlow Heights!

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