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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,472 Reviews

5000 Auth Rd.

Marlow Heights, MD

20746

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1,472 Reviews of Banister Ford of Marlow Heights

November 10, 2024

Still waiting for return call from advisor. Experiencing something that wasn’t happening prior to service More

by evesdaughter2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amarjot Vohra
November 08, 2024

Horrible communication, unreliable, lack of ownership, poor management, scratched my car, disrespectful, unprofessional, unworthy, joke More

by lderricote
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe (don’t know last name, in service dept.), Davonte Manuel
November 07, 2024

Service agent had Wonderful customer! Great Job Banister Ford of Marlow Heights. Will return for service. More

by jeneka.reed-foster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Hunter & Quanisha Jackson
November 06, 2024

Great customer service from all employees in the service center!! Service manager kept me updated via emails and phone. More

by bobbyeeason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Cook my Service advisor
November 06, 2024

GREAT SERVICE LOVE THEM UP THERE GREAT TEAM EFFORT ON THE SERVICE. GO TEAM ILL BE BACK More

by davonte.manuel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
November 06, 2024

Great experience with the repair shop and the customer service representatives great job. Would recommend other people. More

by Cwn1479
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asia
November 06, 2024

Horrible service, the service manager is the worse. Service center is not organized, staff eating while working with customers. More

by Tommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Gray, Yadira Kauffman
November 05, 2024

This place is usually ghetto and slow. But since the Big D joined the team he has been helpful in helping me to save $200 on my repair. Gooooo BIG D!!! More

by Drebatton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
November 04, 2024

All services were conducted expeditiously and professionally. All was outstanding, keep up the good work. More

by glenngreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asia
November 02, 2024

Management was very dishonest and disrespectful. I would not recommend anyone to be subjected to such unprofessionalism. More

by andre.m.horne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Devron Stevenson
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