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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,465 Reviews

5000 Auth Rd.

Marlow Heights, MD

20746

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1,465 Reviews of Banister Ford of Marlow Heights

November 08, 2024

Horrible communication, unreliable, lack of ownership, poor management, scratched my car, disrespectful, unprofessional, unworthy, joke More

by lderricote
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe (don’t know last name, in service dept.), Davonte Manuel
November 07, 2024

Service agent had Wonderful customer! Great Job Banister Ford of Marlow Heights. Will return for service. More

by jeneka.reed-foster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Hunter & Quanisha Jackson
November 06, 2024

Horrible service, the service manager is the worse. Service center is not organized, staff eating while working with customers. More

by Tommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Gray, Yadira Kauffman
November 06, 2024

Great experience with the repair shop and the customer service representatives great job. Would recommend other people. More

by Cwn1479
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asia
November 06, 2024

Great customer service from all employees in the service center!! Service manager kept me updated via emails and phone. More

by bobbyeeason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Cook my Service advisor
November 04, 2024

All services were conducted expeditiously and professionally. All was outstanding, keep up the good work. More

by glenngreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asia
November 02, 2024

Management was very dishonest and disrespectful. I would not recommend anyone to be subjected to such unprofessionalism. More

by andre.m.horne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Devron Stevenson
November 01, 2024

Good communication, professional environment, timely response, overall good experience. I had a part order that did not take long to arrive. More

by Buggiejuwan79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
November 01, 2024

It was my first experience getting service performed. I will say it was a pleasant experience for my first time. More

by ronette19721
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quanisha Jackson
October 31, 2024

Would not sell me a vehicle for advertised price. You had two vehicles advertized on your web page for $35000. but would not sell them for that price, False Advertisment I believe. More

by TUBINGMAN
Recommend Dealer
No
Employees Worked With
Mike Lewis and a couple others
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