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Banister Ford of Marlow Heights
Marlow Heights, MD
1,470 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,470 Reviews of Banister Ford of Marlow Heights
December 28, 2022
The service team was very responsive. I had just received service this past Friday for a recall issue. A mechanical alert arose and when I called, the service team had me come in and addr I had just received service this past Friday for a recall issue. A mechanical alert arose and when I called, the service team had me come in and addressed the matter right away. More
by elleharber
Verified CustomerEmployees Worked With
Carlos
December 25, 2022
Always professional customer service! Thanks to Carlos for assuring service department completed service request. All staff made my visit pleasant.Thankyou Banister Ford for maintaining S Thanks to Carlos for assuring service department completed service request. All staff made my visit pleasant.Thankyou Banister Ford for maintaining Sheehey Ford’s reputation of excellent customer service. More
by feliciakea
Employees Worked With
CARLOS , Chris Oyedeji
December 24, 2022
My service advisor, Mr. Carlos Scott, was professional and knowledgeable. He was patient to answer all my questions. The service was completed ahead of time and my vehicle w Carlos Scott, was professional and knowledgeable. He was patient to answer all my questions. The service was completed ahead of time and my vehicle was treated with care. More
by jmgar302
Employees Worked With
Chris Scott
December 23, 2022
Everyone was very attentive and polite. Excellent customer service. They got me in and out as fast as possible. Very much appreciated. Excellent customer service. They got me in and out as fast as possible. Very much appreciated. More
by biancamjohnson22
Employees Worked With
Chris Oyedeji, Michael Moore
December 23, 2022
Unprofessional. Didn’t let me know when my car was ready after a vehicle service. Instead of calling me, I had to call them, requesting a manager several times. Didn’t let me know when my car was ready after a vehicle service. Instead of calling me, I had to call them, requesting a manager several times. More
by 7777
Employees Worked With
Devron Stevenson
December 22, 2022
Everyone was friendly and helpful. I really appreciate the business center that I used to conduct a work meeting while I waited. The price to get my tire changed was very reasonable (m I really appreciate the business center that I used to conduct a work meeting while I waited. The price to get my tire changed was very reasonable (much better than the tire store I initially used). I will definitely use this dealership in the future. More
by ZELMAH
Employees Worked With
Bobby Gray
December 21, 2022
Well, there is one small thing. There was a chip of paint on driver's door after service, it had grease around the chip the suggest it happened in the shop. You have a sign that sta There was a chip of paint on driver's door after service, it had grease around the chip the suggest it happened in the shop. You have a sign that states not responsible for damage to vehicle. So employees should be more careful with customers vehicles. And at least notify customer of damage. Now the service is much faster new it was with sheehy which is a good thing. And this is the first time my vehicle has been damaged during service. I hope it's the last time thanks. J Haskel More
by jhaskelsr
Employees Worked With
Chris Oyedeji
