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Banister Ford of Marlow Heights
Marlow Heights, MD
1,473 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,473 Reviews of Banister Ford of Marlow Heights
Verified Customer
August 09, 2024
I dropped my car off at 9 am for an oil change and went home. I never received a call to say my car was ready, by the time I realized I didn't get a call they were closed. I called in the morning to get th home. I never received a call to say my car was ready, by the time I realized I didn't get a call they were closed. I called in the morning to get the car and the person on the phone said I believe it's ready. When I arrived the service rep said my fleet company recommended a brake check, it seems to me that would have been done yesterday since they had it the entire day. I get in the car & the plastic & foot paper are still there. I won't be returning for bad service. More
by niasha
Employees Worked With
Diego Chicas
August 08, 2024
Everything was excellently done. I am always pleased with the service rendered. Looking forward to my next visit. I am always pleased with the service rendered. Looking forward to my next visit. More
by zeeflood
Employees Worked With
Bobby Gray, Chris Oyedeji, Sharon Wilson, Davonte Manuel, Carlos Scott, Amarjot Vohra, Mohammed Qureshey, Kelly Kinsey, Diego Chicas
August 07, 2024
Everything was seamless. Starting with making my appointment with Cheryl to my arrival with Donte. Excellent customer service. Starting with making my appointment with Cheryl to my arrival with Donte. Excellent customer service. More
by juliewadejr
Employees Worked With
Cheryl with Scheduling appointment , Davonte Manuel
August 07, 2024
Don’t buy here and save yourself the headache! I bought a vehicle from this dealer on July 24. Day 4 of driving this vehicle, the vehicle start making loud sounds and A whistling noise when it’s i I bought a vehicle from this dealer on July 24. Day 4 of driving this vehicle, the vehicle start making loud sounds and A whistling noise when it’s in reverse. The vehicle is having some kind of electrical issues. The front screen randomly cut off while I’m listening to music. This is my second Chevy trax so I can confirm this is not normal. I took my vehicle back to have them look at it. they refuse to fix the issue and they refuse to take the vehicle back. I ended up talking to the manager, and he was completely rude and hung up on me while I was expressing the issues that I was having with the vehicle that I brought from the dealership that’s that he’s running. If you’re reading this, please go somewhere else. These people are scam artist and management will not help you at all More
by Christine P
Employees Worked With
Diggs, Sonny Betancourt, Evelyn Betancourt, Mel Worsham
August 06, 2024
Outstanding service and communication. Always on time and diagnosing any problems that may arise. Thank you for your service! Always on time and diagnosing any problems that may arise. Thank you for your service! More
by robynnecarter63
Employees Worked With
Francis Hawkins, Davonte Manuel
August 05, 2024
Horrible customer service, mediocre management, astronomical prices for service and labor. Inconsiderate regarding customer needs during crucial times of need. Good at juicing lemons. astronomical prices for service and labor. Inconsiderate regarding customer needs during crucial times of need. Good at juicing lemons. More
by stelibro
Employees Worked With
NA
