Banister Ford of Marlow Heights

Fabulous experience I had a wonderful experience at sheehy, the employees we’re very knowledgeable of different car packages and also had great customer service skills, I I had a wonderful experience at sheehy, the employees we’re very knowledgeable of different car packages and also had great customer service skills, I will definitely be buying my vehicles from here for now on. From the dealer Jason all the way too the financial department, had excellent experience. I appreciate them being so kind on a Sunday and I know no one wants to be there on a Sunday, but everyone was smiling and made me feel good about buying a car from sheehy. More

Great Good place to get a vehicle, good customer service and lots of help. We were in and out with no problem and out sales representative made we had every Good place to get a vehicle, good customer service and lots of help. We were in and out with no problem and out sales representative made we had everything More

Craig is a keeper Craig Jackson, is an excellent salesman, he answered all our questions and is very knowledgeable of the Ford products. He has a warm and friendly pe Craig Jackson, is an excellent salesman, he answered all our questions and is very knowledgeable of the Ford products. He has a warm and friendly personality and I would recommend him to my friends and family. He is a keeper! More

Early Birthday Present I came in thinking i wasn’t going to get anything too exciting. Then i met Evelyn, my dealer. She was so awesome and she made sure that i would leave I came in thinking i wasn’t going to get anything too exciting. Then i met Evelyn, my dealer. She was so awesome and she made sure that i would leave with a brand new 2018 Ford Focus and we even cried together. Brandon Johnson was a huge help as well. He saw that i was upset and came over to talk to me. He was what ignited this flame of excitement and Evelyn keep it going! Thank you Sheehy Ford. More

Efficient and fair. Good experience. I knew what I wanted. Sheehy had it at below market value, very little haggling. Sales manager and finance lady very friendly and pr Good experience. I knew what I wanted. Sheehy had it at below market value, very little haggling. Sales manager and finance lady very friendly and professional. Salesman was ok. Don’t want to call him out and get him in trouble. Not terribly knowledgeable of friendly. Maybe he was having a bad day. The rest of the sales staff seemed super friendly. More

Great job jason Jason is the best sales rep I have worked with. I will continue to come here! Thank you so much sheehh Ford and Jason jones! Jason is the best sales rep I have worked with. I will continue to come here! Thank you so much sheehh Ford and Jason jones! More

Thank Craig for going above and beyond I had a wonderful experience on 01-18-2018. It was a pleasure to get helped by Craig Jackson. He Went beyond expectation by helping me feel really com I had a wonderful experience on 01-18-2018. It was a pleasure to get helped by Craig Jackson. He Went beyond expectation by helping me feel really comfortable and by getting me the car that I wanted and we was still able to stay in the price range that i required. I told him several times I never met a dealer I like him. He’s down-to-earth and funny. Thanks More

Worst experience in 25 years of buying Fords Even forgiving that vehicle was poorly prepped at delivery and missing front license plate bracket (required in MD), this has been the worst of many F Even forgiving that vehicle was poorly prepped at delivery and missing front license plate bracket (required in MD), this has been the worst of many Ford purchases since the 90's. Despite explicitly telling salesperson I would not require financing and did not wish to apply for credit, they ran a hard check on me anyway. Further increasing the hit to my previously excellent rating, they reported an "adverse action" in denying credit to me that I never asked for, or would accept. I am livid about this. The negative impact is irreversible. Not even the slightest hint of an apology from the dealership. Now 2 months after purchase- temp tags are expired. I have not received license plates nor registration documents. Will now have to spend a day at MVA to obtain plates and registration sticker at increased expense. No response whatsoever to written request from dealership about these items. $300 "processing fee" has no value whatsoever when the most critical documents aren't provided. I will be requesting a refund of this, plus cost for front bracket as well as replacement tags & registration sticker from Ford Motor Company. They probably will ignore me as well. If so, well... all I can do is vote with my $$. This was my 11th new car purchase from Ford since 1992 (can easily prove should anyone doubt). And quite possibly the last. Have had much better experiences at Hunt Ford in La Plata, Waldorf Ford, and Koons Ford in Silver Spring. But this really has soured me to Ford. **Update** - Having received title from the state, I just now noticed a lien has been recorded on it. This is inexplicable!!! I paid every last cent for this vehicle through a wire transfer at time of delivery (which the dealership said they would pay the fee for, and of course never did!!). What an absolutely poor handling of paperwork by this dealership. What will they do to correct? Hmmmm... my guess is NOTHING!!! Horrible, horrible service. For the little good it will do, I shall update my complaint to Ford Motor Co. as well. Forewarned is forearmed. #avoidsheehy #sheehypoorservice More

Buyers Experience Had a very smooth and pleasant buyers experience with Salesman Craig Jackson. Mr Jackson was very professional, polite and very easy to talk to. He we Had a very smooth and pleasant buyers experience with Salesman Craig Jackson. Mr Jackson was very professional, polite and very easy to talk to. He went over and above the requirements to get us the vehicle we wanted with all the features. His search and locate vehicles were right on point. Mr Jackson Thank you for your patience working with us. More

My experience with sheehy Ford was great I went to sheehy ford to purchase 2017 Explore and my experience with my sales person was great,she was very patient and very helpful. I would recomm I went to sheehy ford to purchase 2017 Explore and my experience with my sales person was great,she was very patient and very helpful. I would recommend this dealership to a family member or a friend And request Sherrel Smith as there sales person More