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Banister Ford of Marlow Heights
Marlow Heights, MD
1,438 Reviews
The New Banister Ford of Marlow Heights carries a huge selection of new and pre-owned vehicles in Suitland,. If you’re looking to lease or finance your next Ford, Banister Ford of Marlow Heights has competitive lease specials and financing options on new Ford vehicles. The NEW Banister Ford of Marlow Heights also has an extensive collection of quality pre-owned and certified vehicles at affordable prices to suit your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,438 reviews
October 25, 2024
Car there for an engine recall they broke parts wouldn’t fix it sucks. B fix it sucks. B More
by paulamcmanus94
Verified CustomerEmployees Worked With
Other Employees :
I only dealt with Devontae Joe and kelly
October 25, 2024
My service Rep. was great, his name was Andre Cook at Banister Ford of Marlow Heights was great, his name was Andre Cook at Banister Ford of Marlow Heights More
by rford6
Employees Worked With
October 24, 2024
The service department was fast and returning my vehicle back to me. Excellent waiting area. back to me. Excellent waiting area. More
by srtyson56
Employees Worked With
October 21, 2024
The service I received was great,and outstanding on my Ford 2016 Explorer. Great job. Ford 2016 Explorer. Great job. More
by g_armstrong329
Employees Worked With
October 20, 2024
Service was great good staff would go again and recommend. Devonne was great and helped a ton recommend. Devonne was great and helped a ton More
by tbwilli1987
Employees Worked With
October 17, 2024
I never get the service asked for my service button is never reset so it still says need service. I do not know why you have an early morning service if techs do not come in or the part shop does not open never reset so it still says need service. I do not know why you have an early morning service if techs do not come in or the part shop does not open at the same time so you have to wait additional hours. They never wash your car and you have to request a service report. Just disappointed overall More
by aeriannabuckner
Employees Worked With
Not sure overall
October 17, 2024
The experience was great. Still waiting for the Service Center to schedule repair of carpet in vehicle. Still waiting for the Service Center to schedule repair of carpet in vehicle. More
by bjcshu
Employees Worked With
October 16, 2024
I had a scheduled appointment at 08:00 the representative, Mrs. Jackson, stated that I would be done by 12:30 and that she would give me a call. At 5:10 I contacted the dealership requesting a representative, Mrs. Jackson, stated that I would be done by 12:30 and that she would give me a call. At 5:10 I contacted the dealership requesting a status of my vehicle only to be told that my vehicle was ready for pick up. Upon arrival to the dealership, Jackson and other team members were sitting around while phones were ringing customers were waiting and I was ignored. When asked why it took so long to receive a call or notification she only apologized and said she was sorry for not calling sooner. This is completely unacceptable. More
by Ms Keisha Baby
Employees Worked With
Quanisha Jackson
October 16, 2024
Service department was great. Great communication from Andre and the staff from start to finish. Would recommend the service department!!! Great communication from Andre and the staff from start to finish. Would recommend the service department!!! More
by Nerj0727
Employees Worked With
Andre
