Banister Ford of Marlow Heights

My experience at Sheehy Ford has been absolutely incredible from beginning to end thanks to Manager, Derrick Pendergrass and my salesman, Sean Mason. After researching my purchase online I received incredible from beginning to end thanks to Manager, Derrick Pendergrass and my salesman, Sean Mason. After researching my purchase online I received all the helpful information I needed from Mr. Pendergrass prior to even going to the dealership. When I arrived Mr. Mason's professionalism and honesty was very refreshing when it came to my decision of purchasing a car. This dealership is stellar when it comes to Customer Service and Satisfaction. The best part about my experience is that I purchased a vehicle that was not a Ford and was apart of their used inventory. Mr. Mason was great in giving his honest assessment of the vehicle. I really feel that I received the best price for my money and got everything I wanted in a vehicle. A big thank you to Sean and Derrick for going above and beyond to ensure my vehicle met all of my standards. More

'Why' I've given the good folks over at Sheehy Ford of Marlow Heights such good ratings is simply the fact that it was an excellent experience from start to finish. Sure, there was a lot of Sheehy Ford of Marlow Heights such good ratings is simply the fact that it was an excellent experience from start to finish. Sure, there was a lot of paperwork and waiting, but that's par for the course. All of the salespeople were knowledgeable, friendly, and right on the ball. I'd recommend the place to anybody looking for a new vehicle to cruise around town in. More

My rating was based on a great overall experience. Philip was knowledgeable, friendly, easy to work with and not overly pressuring. Philip listened well to the needs of myself and my wife and found the right was knowledgeable, friendly, easy to work with and not overly pressuring. Philip listened well to the needs of myself and my wife and found the right vehicle for us at a good price. As a Navy veteran like myself, Philip in particular was a pleasure to work with. The rest of the staff were competent and friendly as well. More

Sheehy Ford of Marlow Heights provided Excellent Service. It was pleasure to work with Mr. Sonny and Evelyn Betancourt. I am very happy with my New 2014 Ford Focus. Your Team is outstanding. It was pleasure to work with Mr. Sonny and Evelyn Betancourt. I am very happy with my New 2014 Ford Focus. Your Team is outstanding. More

I am very satisfied with the purchase of my 2014 Ford Focus. Our sales associate, Sonny Betancourt, was very knowledgeable about the various Ford discounts, and made sure he counted the relevant rebates Focus. Our sales associate, Sonny Betancourt, was very knowledgeable about the various Ford discounts, and made sure he counted the relevant rebates that applied to me. He explained the cost estimates thoroughly, and seemed to genuinely care about our car buying experience. He made it clear that customer satisfaction is his top priority. Both he and Evelyn Betancourt took time to explain the various features of the Focus we weren't familiar with, including SYNC. Before we drove off the lot, my phone address book was loaded, and my phone was paired. We felt like we got a great deal, and appreciated the professionalism and friendliness of everyone at the dealership. We will definitely be repeat customers. More

Working with the Sheehy staff is like visiting family. They work hard to make you feel at home; even provided a loaner vehicle when my final paperwork hit a glitch. They work hard to make you feel at home; even provided a loaner vehicle when my final paperwork hit a glitch. More

I came into this Sheehy location with the intention of trading in a used Honda I purchased earlier in the year from another location. Johnathan was my point of contact and left no stone unturned on my be trading in a used Honda I purchased earlier in the year from another location. Johnathan was my point of contact and left no stone unturned on my behalf. He made sure I knew of all my options as my intention was to walk out that day with another car. After working with Johnathan and Mr. Pendergrass, I was able to walk away with the a 2014 Ford Fusion. My first new car ever! They covered everything from financing, to getting the specific color I wanted, and even ensuring my insurance was transferred correctly. I appreciate their level of professionalism, courtesy, and honesty about my financing options. I would recommend this dealership and these individuals for a genuine and trustworthy car buying experience. More

I really don't know where to began. I called Mr. Pendergrass and explained what I needed. He was in a training class. He took the time, listened to my needs and took wonderful care of me. When he re Pendergrass and explained what I needed. He was in a training class. He took the time, listened to my needs and took wonderful care of me. When he returned to work, he took my application and a couple of hours later told me to come get my car. When I got there he introduced me to Jonathan and Ricardo. They took care of me as if I were a family member. I know Mr. Pendergrass is the GM, but he took the time to help me. This is a man that truly loves his job. I have nothing but respect and a deep appreciation for all of the staff of Sheehy Ford of Marlow Heights. I got in and out of there in less than a couple of hours. I got a new car fully loaded with a great interest rate. I want to let everyone know, if you need a car from people who care and will treat you like family, come to Sheehy Ford of Marlow Heights. Thank you guy. May God Bless You. More

My husband and I drove from Mechanicsville, Virginia to purchase a vehicle from Sheehy Ford of Marlow Heights, Maryland because of Derrick Pendergrass! Derrick was able to set us up with a great sales per purchase a vehicle from Sheehy Ford of Marlow Heights, Maryland because of Derrick Pendergrass! Derrick was able to set us up with a great sales person who was very knowledgeable of the vehicle we wanted and considered all of our needs and wants. We were able to get the exact vehicle we wanted for a great price! It was great to deal with such friendly people! This was the best car buying experience I have ever had! Laurie Latham More

After a terrible experience at Ourisman Ford where they quoted me one price and when I went to the dealership increased it by $4K, I had the most refreshing experience at Sheehy thanks to Sean Mason. He qu quoted me one price and when I went to the dealership increased it by $4K, I had the most refreshing experience at Sheehy thanks to Sean Mason. He quoted me a walk out price (included tax, tag, title, and fee) which did not change upon my arrival. He took the time to show me every button, bobble, and gadget in my new super-cute Ford Fiesta (Ford has come a long way since the 80s). I made it clear what my priorities were and he did not attempt to oversell me--he did make my options clear, but did not push when I said no. That might not be a sales-manager's dream--but it was mine. I negotiate for a living, so I understand the need to 'convince,' but he was not pushy. I left with a better warranty than I had planned on, but feel like I got my money's worth. When he introduced me to Ricardo the finance-wizard, Ricardo had the same salesmanship style as Sean--he provided me with options while keeping my priorities in mind. I posted (to several social media sites) my awful experience at the OTHER dealership--and have followed up with an update about my great experience at Sheehy (including names). When the time comes to purchase again, I know I'll come back to Sheehy! More