Banister Ford of Marlow Heights

2 times they were to add an "We owe" item to my newly purchased car. 2 times they failed to get it done. The 1st time was the day I bought the car and the second time was after I set up an appointm newly purchased car. 2 times they failed to get it done. The 1st time was the day I bought the car and the second time was after I set up an appointment they claimed they didn't get from their online scheduler; I got an e-mail confirmation. More

Great friendly and fast service, service with a smile. No haggling either, thank you for the great purchase, I'm satisfied. Never have I been to a dealership that was so polite and straight to the point. No haggling either, thank you for the great purchase, I'm satisfied. Never have I been to a dealership that was so polite and straight to the point. I told them what I wanted and that's what I got. More

What a wonderful car-buying experience! My wife and I came to your dealership on Saturday, March 26, 2011. We were met at the door with friendly staff who obtained our vital info, etc. They were very h came to your dealership on Saturday, March 26, 2011. We were met at the door with friendly staff who obtained our vital info, etc. They were very helpful. Then we were met by your even more effective sales staff. (Full disclosure, I’m from Michigan, knew I wanted to buy a car from a Detroit-based company that didn’t take a bail-out, and I came in prepared to buy.) Needless to say I was pre-disposed to buy a Ford. Couple that with the fact that the new redesign of the Explorer is OUTSTANDING, you guys “had me at hello”. Despite that, as a seasoned shopper, I did my best to play it cool. Almost immediately, your sales manager, Shawn, met us up front and explained the situation…. 2011 Explorers are in short supply and none were in stock. At which point he introduced us to Jonathan Slaughter, a wonderful sales representative. Jonathan was great to work with and informed us that he would do his best to let us know when the next shipment of 2011 Explorers would arrive. True to his word, Jonathan promptly sent me an email just as 5 vehicles were being delivered, and I came in the next day (3/30/2011). I was instantly sold. Unfortunately, due to weather conditions and faulty computer systems, we were unable to close on March 30. Despite these obstacles, Jonathan and Shawn made arrangements to take me to the Sheehy Nissan dealership down the road to make sure I could drive my new car home that night. To my amazement, they stayed with me until almost 11:30pm to finalize some short-term paperwork. Furthermore, they kept my contract open so I would be able to take advantage of your current lease program, which I eventually finalized the following week. That portion of my car buying experience was exceptional!! HOWEVER, if I may offer some constructive criticism, the closing portion of the buying experience leaves much to be desired. I had to return to the dealership 3 times to finalize the paperwork on my lease. It is understandable that credit approvals and working with outside vendors takes time, and finding the best financial option for a customer does not occur immediately. Nonetheless, it seems almost inexcusable that your exceptional sales staff is equipped with hardware and software that cannot weather a simple rainstorm or that collapses whenever inclement weather should befall our area. I can only hope that you would invest in hardware and software that can keep pace with your exceptional sales staff and support personnel. I look forward to seeing your staff for my VIP Maintenance checks and leasing a new Ford in 2013 when my current lease expires. I can only hope that by that time your computer systems are able to support your wonderful staff and the growing demand. More

Sheehy Ford of Marlow Heights is by far the worst dealership I have ever dealt with. They are using their auto repair center to embezzle money from their customers. I originally took my car in to get dealership I have ever dealt with. They are using their auto repair center to embezzle money from their customers. I originally took my car in to get the airbags fixed and was told that the airbags were fine. 3 visits later, 2 random repairs which were reccomended by the dealership and $2,000.00 spent I was then told that my airbags need to be replaced for $800. The chain of evenst all occured within a one month time frame. I would never recommend anyone take their vehicle to this dealership unless they want to robbed, lied to, and receive overall terrible auto service and customer service.I have given this dealership this rating because they are beyond awful in repairing cars. The mechanics are incompetent and are horrible at what they are "supposed" to do. If you plan on getting your Ford or Lincoln fixed Please, Please,Please DO NOT take it to Sheehy Ford of Marlow Heights. This establishment is useless. If you decide to utilize their services be prepared to spend more money than expected and to not have your problem resolved. Regards, Irritated Robery Victim More

My husband returned to Sheehy and explained to them everything that we went through with dealing with getting our car fixed. Immediately, Ms. Caruso did everything she could to take care of the probl everything that we went through with dealing with getting our car fixed. Immediately, Ms. Caruso did everything she could to take care of the problem and we are very happy with the results so far. Hopefully it won't need another service trip for a awhile. Thank you SHEEHY for taking the time to LISTEN!! That's all we ever wanted. More

This is the only dealership I know that takes your money first before even fixing your car. They are just awful. My car was with them for weeks AFTER I paid a great deal of money before it ever got fixed. first before even fixing your car. They are just awful. My car was with them for weeks AFTER I paid a great deal of money before it ever got fixed. I'd never take my car back there and would recommend no one else take theirs there either. More

My father was born in 1906. He never owned an automobile. The first time that he drove a car was as a chauffer in 1925. That car was a Model T Ford. My wife and I purchased our first automobile in 1971 from The first time that he drove a car was as a chauffer in 1925. That car was a Model T Ford. My wife and I purchased our first automobile in 1971 from Sheehy Ford in Marlow Heights, MD. It was a lime green Pinto. In 1975, we purchased our second family car for my wife's personal use from Sheehy.The Pinto was driven for ten years until a reckless driver totaled it. After three years of undergraduate school at Harvard in the late 1980s, we puchased a Ford Festiva for my daughter's commute between Washington, DC and Cambridge, MA. She commuted in the vehicle through completion of Harvard Law School in 1993. She then donated the Festiva to charity in 1999. Since 1971, we have been extremely pleased with Ford vehicles and service. This satisfaction motivated us to personally purchased and be responsible for the sale of over forty ford vehicles. When my wife went to live with Jesus in 2004, we owned a Taurus and a Focus. Since 2006 with the growing number of grandchildren and changing personal needs, I have purchased four vehicles from Sheehy Ford. I might add that Mrs. Evelyn Bentancourt has sold my family, friends, and me over a dozen fords since the 1980s to include my current 2009 Expedition.Since 1971 FORD has meant to my family and me "Forever Our Real Deal" and "Faithful, Orderly, Reliable, and Dependable." More

I would and will always recommend sheehy ford in marrow heights to all my friends and family. My sales person Linda had all the information I needed and the rest of the sales staff were very courteous. I a heights to all my friends and family. My sales person Linda had all the information I needed and the rest of the sales staff were very courteous. I actually enjoyed making my new car purchase at sheehy. Linda made sure to show me where I go to have my car serviced. I purchased the VIP package and the service manager les really made me feel welcome when I was introduced to the service department. I cannot remember such a pleasant Experience when purchasing a new car. A+ to sheehy in marrow heights. More

I recently bought a preowned vehicle from Sheehy Ford of Marlow heights and had a fantastic experience. The customer service was fantastic, the price was perfect, and the car itself was exactly what I was Marlow heights and had a fantastic experience. The customer service was fantastic, the price was perfect, and the car itself was exactly what I was looking for.As soon as I walked in the dealership I was greeted by pleasant smiles and upbeat employees. Everyone I spoke to was extremely eager to help me. The financing was a breeze. The girl who helped me was extremely patient as I read each and every word on every page. (I'm a first time buyer) Overall, I had a fantastic experience and would recommend this dealership to any and all of my friends and family. More

I have been a loyal customer of Sheehy for years and have never had a problem with them until now. I love Sheehy and am a loyal customer (which is why I went to Sheehy to buy my car before I went anywhere e never had a problem with them until now. I love Sheehy and am a loyal customer (which is why I went to Sheehy to buy my car before I went anywhere else) but I am very disappointed in this aspect of their service. I was promised all scratches would be fixed on Sheehy's dollar as a stipulation of me buying the car. I drove 2 hours to get to Sheehy, took time off of work, wasting gas as well as time and I waited 2 hours in the waiting area (I was told it would take 15 minutes) to get my car back with the scratches more noticeable than they started out. My salesperson was Dakota who has not gotten back to me since the paint was supposedly "fixed". He knew that I was disappointed before I left and has not followed up with me to resolve the issue. Dakota did not do a good job selling the car or following up with me afterwards. I have never been sold a car so poorly. If you like Sheehy, don't go to the one in Marlow Heights! More