Banister Ford of Marlow Heights
Marlow Heights, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,384 reviews
Les (Service Team - Yellow), is awesome! Service was outstanding, I am waiting for receive the survey via email. I don't have his business card in front of me, but I was so impressed with the Service L outstanding, I am waiting for receive the survey via email. I don't have his business card in front of me, but I was so impressed with the Service Les provided today. From the phone call explaining the issue I was having with my truck, to the experience upon arrival, The service provided to me today was absolutely TOP NOTCH! I was there a less than 2 hours! Before I even got out of my vehicle a very kind gentleman was there to put down the protective mat, I was barely in my seat in the Customer Lounge before my truck was taken back! Less than 30 minutes, Les came back to tell me the problem, and the cost. About 30 minutes later I was called by the cashier (who also was extremely kind). I've been a car owner for well over 20 years, and I have never, EVER expierenced such EXCELLENCE in Service, from the phone call in to the dealership to cashing out with the cashier. My last vehicle was Foreign luxury, and I never received the level of service I recceived today! Way to go Les, and Sheehy Ford Marlow Heights, MD Service Dept. as a whole! Outstanding service. I know where I will be coming for service from this point forward, also when I'm in the market to purchase a new truck, this will be the dealership of choice for me! Satisified new customer :-) More
Went in to see what could be done to trade our leased vehicles in to get brand new cars. We walked out after some persistence from all the staff with two brand new ford focus with all the luxuries that vehicles in to get brand new cars. We walked out after some persistence from all the staff with two brand new ford focus with all the luxuries that we wanted. Thanks to all the staff who had any involvement in getting us in the vehicles and making our experience a great one. More
I had a fabulous experience visiting Sheehy Ford of Marlow Heights. After test driving many cars, Ray Owens provided outstanding customer service. He went above and beyond his duties, assisting with Marlow Heights. After test driving many cars, Ray Owens provided outstanding customer service. He went above and beyond his duties, assisting with my new car purchase even though I ended up buying a Hyundai Elantra. Ray Owens contacted Sheehy Hyundai ensuring everything was ready for me to finalize this purchase. More
The team of Sherrill and Theresa were execellent. I would recommend everyone to stop by and deal with the wonderful customer service, personal attention and professionalism that I received at Sheehy Fo would recommend everyone to stop by and deal with the wonderful customer service, personal attention and professionalism that I received at Sheehy Ford. Last but not least Sales Manager Shawn was wonderful also. I would recommend them over any Ford Dealership in the Maryland, DC and Virginia area. KEEP UP THE GREAT WORK.... CUSTOMER FOR LIFE.. More
Me and my Husband came in to Sheehy to look into a car(nissan) that I was very interested in, back in November and was so extremely pleased in the service that was provided from Sheryl with Interenet car(nissan) that I was very interested in, back in November and was so extremely pleased in the service that was provided from Sheryl with Interenet sales to Theresa in Financing then to Gm upon the end.I have read some of the reviews and I was some what disturbed due to the others opinion. I must say if you want good service and want things done RIGHT with a caring attitude then this is the place.We actually came back in December and purchased another vechicle(Expedition)and I still talk about the service and always reccommend Sheehy and the young ladies.Word of advise if you are in a rush then this is not the place.If you want it done right then this is the place, because they make sure you have exactly what you need and have the right price. Many Thanks ! Carmen Ball More
I have been to this particular dealer twice and my car was taken care of but took way to long for the services. An oil change took two hours when i was told it would be about an hour. To fix a broken harm was taken care of but took way to long for the services. An oil change took two hours when i was told it would be about an hour. To fix a broken harmonic pulley the labor cost $400.00 and the part it self was $386.00.On top of the over priced labor they tried to sell me $1500.00 worth of work that cost $800.00 at my local service center. If you like over priced service for your vehicle and your time is not important then go to Sheehy ford. More
I am a repeat customer. I purchased my first SUV from there 1999. I was satisfied and decisided to return for another SUV. The price, sales staff and financing was right. there 1999. I was satisfied and decisided to return for another SUV. The price, sales staff and financing was right. More
I was so overjoyed with the service I received at the Ford Dealership on Auth Road in Marlow Heights. I was told my application for the purchase of my Sheehy Mazda was not approved; I was terrified, beca Ford Dealership on Auth Road in Marlow Heights. I was told my application for the purchase of my Sheehy Mazda was not approved; I was terrified, because I did have another car. I have worked most of my life and now at the age of 66, I needed to buy another car! Ms. Crusa was so friendly, professional with a spirit of business but not an overbearing type spirit. She was also reassuring that she could make something happen. As she left her office, I prayed to God for a blessing, not knowing what it would be, just a blessing I needed. When she returned and gave me news that I could purchase a a brand new car, because I had been approved, I literally think I stop breathing. I looked at her in disbelief! I love my job and I have love for this lady who did not know me from anybody, but she took the time to help me!! I pray for nothing but good things and many blessings to come her way. The salesman Ray (I for got his last name, but will never will forget his face nor his smile) was also a delight. He made me laugh and he was also a child of God. What more can a person ask for!! I will always refer people to Sheehy Ford, a company I never thought I would purchase a vehicle from! THANK YOU SHEEHY!!!!!!!!!!!!!!!! More
I was very impressed by my overall experience, The finance officer, dealer and other employee's were very professional and pleasant. I was most impressed by the finance officer, he made me feel at eas finance officer, dealer and other employee's were very professional and pleasant. I was most impressed by the finance officer, he made me feel at ease and understood my concerns.I deserve a reliable car that is sporty and I'm grateful that Sheehy Ford made my car buying experience worthwhile. More