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Banister Ford of Marlow Heights
Marlow Heights, MD
1,333 Reviews
The New Banister Ford of Marlow Heights carries a huge selection of new and pre-owned vehicles in Suitland,. If you’re looking to lease or finance your next Ford, Banister Ford of Marlow Heights has competitive lease specials and financing options on new Ford vehicles. The NEW Banister Ford of Marlow Heights also has an extensive collection of quality pre-owned and certified vehicles at affordable prices to suit your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,333 reviews
November 06, 2007
If you want a great car for a decent price, try them. If you want decent service without having to hassle them continuously, don't. Friendly yet unknowledgeable about their vehicles, technicalities on paper you want decent service without having to hassle them continuously, don't. Friendly yet unknowledgeable about their vehicles, technicalities on paperwork (which in my thoughts) are the most important, and above all- LOOK OVER THE VEHICLE AND DO NOT PICK IT UP UNTIL IT IS COMPLETELY CLEAN AND NEW! More
by burnobal
Employees Worked With
Jon Slaughter, Burt, John Booth
Helpful February 12, 2005
The first time I went to this dealer, the salesperson was really helpful and gave me free reign ina Mustang Mach 1 test drive. He even loaned me a car magazine with reviews of various cars (Motortrend - I b really helpful and gave me free reign ina Mustang Mach 1 test drive. He even loaned me a car magazine with reviews of various cars (Motortrend - I believe) which I returned the next week. I did not buy a car at that time since I could not decide on a car.<br><br>I went to this dealer for a scheduled test with a different salesperson a few months later, but the salesperson was late. I did talk to another sales rep who was very sorry for his tardiness. Because I waited so long, I did not have time for another test drive, but I will be going back. The salespersons are much nicer than any I have encountered int he DC area! More
by stillabucsfan
Employees Worked With
Saalesperson
June 08, 2004
In November 2002 I purchased a used Explorer 2002 from Sheey Ford. Since the vehicle was almost out of warranty, I paid $200 for an Easy Care extended warranty. On June 1, 2004 I brought the vehicle int Sheey Ford. Since the vehicle was almost out of warranty, I paid $200 for an Easy Care extended warranty. On June 1, 2004 I brought the vehicle into the service dept. for repair. I was informed that there was no record of my having an extended warranty. I was told I would have to see Mike Caruso to get this resolved. The next day I stopped by the dealer and left a copy of my Easy Care receipt and cancelled check for Mike Caruso. One week later I have not heard from Mike Caruso, despite repeated phone calls on my part. Customer service seems to be something this Ford dealer is not interested in. My next step is a letter to Vince Sheehy, CEO, and the Better Business Bureau. More
by windsurfmd
Employees Worked With
Bobby Gray, Mike Caruso
