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Banister Ford of Marlow Heights
Marlow Heights, MD
1,443 Reviews
The New Banister Ford of Marlow Heights carries a huge selection of new and pre-owned vehicles in Suitland,. If you’re looking to lease or finance your next Ford, Banister Ford of Marlow Heights has competitive lease specials and financing options on new Ford vehicles. The NEW Banister Ford of Marlow Heights also has an extensive collection of quality pre-owned and certified vehicles at affordable prices to suit your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,443 reviews
August 05, 2024
Fast customer service and friendly staff. Diego explained to me a detailed report about my vehicle. Diego explained to me a detailed report about my vehicle. More
by lsimms78
Verified CustomerEmployees Worked With
August 02, 2024
Paid cash for a used vehicle for my son in grad school, with issues they did not disclose. They listed the vehicle with having new brakes, which turned out to be false. The mileage om the registration did with issues they did not disclose. They listed the vehicle with having new brakes, which turned out to be false. The mileage om the registration did not match the mileage on the title when I received it and they had no explanation. They did not disclose that the vehicle had three open recalls, blamed it on carfax. Unable to drive the vehicle and not getting satisfactory responses. I set up a meeting With the service manager. When I arrived to serve his manager said, I didn't set up a meeting with him and instead blamed it on their AI system. While standing there with the service manager and the owner Mr Banister himself, the receptionist calls to confirm that I had arrived for the appointment. I guess now they're going to blame the receptionist. Sat down with the owner he gave me his email address and phone number and said, if any further issues to reach out to him directly, but they would take care of the brakes and try to resolve the other issues. Reached out to the owner since haven't heard from him. Took the car to them to have them replace the brakes as promised, when I got it back they had only replaced the front brakes. The service technician told me she was told to only replace the front brakes. I called again to resolve this issue and had to return the vehicle so that they could replace the rear brakes as promised. I have bought many used cars in my day and this is by far the worst experience. More
by glenford.blanc
Employees Worked With
July 16, 2024
Always on Top of things . They make sure your car /Truck is in Top shape . They make sure your car /Truck is in Top shape . More
by tjlongshore
Employees Worked With
July 12, 2024
Coming to find out that my Xtracare plan didn't cover my outside core of my vehicle. The extra care covers part of core, and is limited different types of rentals under the extra care exceptions. The flex p outside core of my vehicle. The extra care covers part of core, and is limited different types of rentals under the extra care exceptions. The flex pipe, that is part of the headers. Is part of the core, is not covered. And was not given a list of parts that this extra care covers. I bought a 2015 chevy silverado from banister ford. Now I was told to go through the chevrolet dealer. To work within ford coverage and get the part installed through chevrolet dealership, I had to do just to find out. That my coverage was that I have they gave me doesn't cover what they say it covers. Customer Service didn't know what was going on. It took me a whole week, just to find out that they didn't know what coverage does what. 👎👎👎👎 More
by georgehoward416
Employees Worked With
June 29, 2024
Diego was an excellent service advisor. He informed me about a service bulletin on my vehicle and had it checked out. He made the whole process efficient and painless. He informed me about a service bulletin on my vehicle and had it checked out. He made the whole process efficient and painless. More
by conrayboyd
Employees Worked With
Diego Chicas
June 25, 2024
Thank you for your service and support in regards to my Ford f150 pickup truck! Ford f150 pickup truck! More
by davethomas12354
Employees Worked With
June 23, 2024
Some of the prior services have been discontinue from previous dealership. Mostly all new folks. new way of during business. Satisfactory at best. My mirrow had to be replaced after a worker broke it. previous dealership. Mostly all new folks. new way of during business. Satisfactory at best. My mirrow had to be replaced after a worker broke it. More
by WJA3094
Employees Worked With
Havent remembered all of the names as of yet
