Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Banister Chrysler Dodge Jeep Ram of Hampton
Hampton, VA
168 Reviews
The team at The New Banister Chrysler Dodge Jeep Ram would like to welcome you to our dealership in Hampton, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chrysler, Dodge, Jeep, Ram vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 168 reviews
August 05, 2024
Great customer service. Was able to fit my service in a timely manner. The wheels are still on so that’s a plus. Was able to fit my service in a timely manner. The wheels are still on so that’s a plus. More
by Drumbumcdunn
Verified Customer
August 04, 2024
The online appointment system worked, they were open, available, and attentive during my visit. Thanks available, and attentive during my visit. Thanks More
by dukesheart1
Employees Worked With
August 03, 2024
What made the situation worse was the clear lack of importance placed on customer satisfaction. The staff seemed indifferent to my concerns and made no effort to expedite the service or provide any for importance placed on customer satisfaction. The staff seemed indifferent to my concerns and made no effort to expedite the service or provide any form of compensation for the delay. It was evident that customer care is not a priority for this dealership. Overall, I am deeply disappointed and frustrated with my experience at Banister Chrysler Dodge Jeep Ram of Hampton. I would strongly advise against using their services if you value your time More
by dhint80
Employees Worked With
June 17, 2024
Excellent and great customer service. The service department arranged and paid for a rideshare to my house and again to the shop once the vehicle service was complete. The service department arranged and paid for a rideshare to my house and again to the shop once the vehicle service was complete. More
by maurice.a.thomas2010
June 16, 2024
My experience at Bannister was great! Mr. Hood, along with all of the other members were very warm and caring and provided great knowledge about the Jeep brand. Mr. Hood, along with all of the other members were very warm and caring and provided great knowledge about the Jeep brand. More
by nicolette6724
June 14, 2024
I was professionally attended to with great consideration. I am pleased with the service received. consideration. I am pleased with the service received. More
by Reginald Woodhouse
Employees Worked With
June 12, 2024
Great job finding and fixing my problem don't have anything else to say thanks anything else to say thanks More
by dharris24
Employees Worked With
June 12, 2024
Prompt and friendly. No wait time and just a very nice place to get my vehicle problems taken care of. No wait time and just a very nice place to get my vehicle problems taken care of. More
by springleader318
June 08, 2024
Nice to have a dealer closer to Hampton. Got my vehicle in and out and the folks there were pleasant to work with Got my vehicle in and out and the folks there were pleasant to work with More
by Rickayoung74
June 08, 2024
The young lady that I dealt with was very professional. She helped me look up some info on adding power windows because the previous dealership that was there mislead me when I purchased my jeep. She told She helped me look up some info on adding power windows because the previous dealership that was there mislead me when I purchased my jeep. She told me that adding power windows wasn’t an option but she did it as a professional. More
by cbullard0
Employees Worked With
