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Banister Chrysler Dodge Jeep Ram of Hampton
Hampton, VA
209 Reviews
The team at The New Banister Chrysler Dodge Jeep Ram would like to welcome you to our dealership in Hampton, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chrysler, Dodge, Jeep, Ram vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 209 reviews
March 10, 2025
Service was accurate to my needs and completed in a timely manner. Thank you for the service and keep up the good work. timely manner. Thank you for the service and keep up the good work. More
by DTD
Verified Customer
March 07, 2025
Bannister Chrysler Dodge Jeep Ram Of Hampton has a tremendous "Supreme Team Staff" in sales, and the service department. 👏🏾 Banister Team look out for their customers and go above and beyond in solv tremendous "Supreme Team Staff" in sales, and the service department. 👏🏾 Banister Team look out for their customers and go above and beyond in solving your problem with your vehicle. Great dealership in Hampton, Va. More
by DANAEMSOLOMON
March 05, 2025
Excellent service very quick and nice employee friendly customer service very helpful I’m glad I came here customer service very helpful I’m glad I came here More
by brownruth1960
Employees Worked With
March 04, 2025
The service manager did a good job and the service that was completed Was done correctly. I don’t agree that banister charges a very high amount for a system diagnosis it does not apply that caused to the was completed Was done correctly. I don’t agree that banister charges a very high amount for a system diagnosis it does not apply that caused to the repairs. Fortunately, I diagnosed the problem and Had that repaired. More
by johndrivera
Employees Worked With
March 02, 2025
I could not give 5 stars because of the lack of concern for my safety and response I was given when I brought my car back to the shop to be reevaluated after extensive repairs that were not done right the for my safety and response I was given when I brought my car back to the shop to be reevaluated after extensive repairs that were not done right the first time. I was told that the tech that worked on my car has to finish a job that requires 15 hours and won’t be able to look at my car until he’s finished, after spending $9,500, $2,500 of which came directly from my savings! Being told to drop your car off is not sufficient. When a tech messes up the least they can do is look at the error to see if the vehicle is safe to drive and it’s the service advisor’s responsibility to ensure that happens. My vehicle was ultimately fixed days later by the ship foreman and Wesley for which I am very grateful! More
by MLBENSTON
February 20, 2025
I brought my car (which is a 2018 Pacifica Hybrid) because of a check engine light. Ms. Givens greeted me when I came in, and I told her I would wait while the diagnosed the problem. After an hour o because of a check engine light. Ms. Givens greeted me when I came in, and I told her I would wait while the diagnosed the problem. After an hour or so, and she told me the problem was a bad 12-volt battery and assured me that a replacement battery was in stock, and they could install it in about an hour. After about an hour, the car was ready. More
by payne967
Employees Worked With
February 18, 2025
Lindsay is professional, friendly and helpful. Kept me informed on progress of my vehicle repair Kept me informed on progress of my vehicle repair More
by twisted2de2
February 16, 2025
In my experience I will no longer be using this facility to service my vehicle, there is a lack of communication with the customer and I should not have to continue to bring my vehicle back on several occas to service my vehicle, there is a lack of communication with the customer and I should not have to continue to bring my vehicle back on several occasions after having my vehicle serviced to have the same problem fixed again because someone didn't get it right the first time. More
by jamesqwallace55
February 10, 2025
Everything went well, didn’t take as long as I thought it would. Fantasia is amazing. would. Fantasia is amazing. More
by teegardentyler
February 04, 2025
The mechanics are incompetent on several occasions I've had to bring back my vehicle to have the service manager correct it, I have to bring my vehicle back yet again because they can't seem to get it righ had to bring back my vehicle to have the service manager correct it, I have to bring my vehicle back yet again because they can't seem to get it right!!! More
by jamesqwallace55
Employees Worked With
