Ballentine Toyota

I took my truck in to have the breaks and the front struts looked at. After waiting for a day and a half I called the shop and was told that both front calipers were bad and there was nothing wrong wit struts looked at. After waiting for a day and a half I called the shop and was told that both front calipers were bad and there was nothing wrong with the strut. I was also told that I was missing the cap for the master cylinder which I new was a lie. So long story short once I called to find all this out I argued that the calipers that are on the truck are already fairly new and the bushing on the struts are dry rotted and falling apart. Once I explained to the lady that for one I was 100% positive the struts needed bushings and the cap was on when I brought it in and that the original issues I am having with the breaks would not be caused by there explanation of the calipers I just decided to get my truck and not allow them to do the work which was going to cost me almost 2000 dollars by the way. I got my key and payed there diagnostic fee and walked out to leave. But before I got in the truck I popped the hood just to see if the cap really was missing and found that the cap was laying on the engine block and was broken. So I walked back inside with the broken cap on my had and wanted an explanation of why it was broken and I was told that there wasn’t one when the truck arrived. Need less to say they would not take responsibility for breaking the cap and proceeded to try to sell me a new one. So a simple issue which they could not in there own words positively identify turned into trying to sell me parts I didn’t need (calipers and the entire strut not just bushings), breaking a cap denying it, and trying to talk me into doing other things to the truck like timing belt oil change and so on that I never asked them to look at in the first place. I’ve taken my stuff to Toyota for years and payed extra in doing so because I want it done right but after the experience I just had I will never go back to Ballentine Toyota again. More

My appointment was on time.Everyone was pleasant,professional and carefully explained the status of my vehicle.I have just moved here from FL. I will certainly make this my go to dealership pleasant,professional and carefully explained the status of my vehicle.I have just moved here from FL. I will certainly make this my go to dealership. Thank you to everyone and a special shout out to Katie. More

Very courteous- got my car back within a short time. Will continue doing business here. continue doing business here. More

David Dennis is a jewel. He takes care of the older clients. He goes above clients. He goes above More

Good service and staff was very courteous. Little slow for just an oil change but would recommend. for just an oil change but would recommend. More

Courteous, friendly, professional, helpful and timely in helping my vehicle serviced. Was glad I used them for my truck. helping my vehicle serviced. Was glad I used them for my truck. More

Great service. Friendly staff quick repair. Thanks. I love my car. Highly recommend Ballentine toyotA love my car. Highly recommend Ballentine toyotA More

Excellent service! Will definitely bring my van for service again. Wish I had discovered them sooner! service again. Wish I had discovered them sooner! More

I’ve always had great service and excellent customer service when getting my car serviced. This time I returned with an issue, a few days after having routine maintenance completed. The service represe service when getting my car serviced. This time I returned with an issue, a few days after having routine maintenance completed. The service representatives did not listen to what I had to say and they became very defensive as I presented them with the problem I was having. More

I work at this dealership and I definitely provided excellent service when servicing my car excellent service when servicing my car More