Ballentine Toyota

Good customer service no long waiting in line let you know what they found wrong with your car before they do any work know what they found wrong with your car before they do any work More

They are very professional and completed the work I wanted done; they are always kind. wanted done; they are always kind. More

Carfax alerted me to an airbag recall on our Toyota Venza. Ballentine Toyota made a next day appointment. Upon inspection, it was determined our car needed a new airbag module. Part was ordered from Venza. Ballentine Toyota made a next day appointment. Upon inspection, it was determined our car needed a new airbag module. Part was ordered from regional parts warehouse and Service rep will call me to schedule an installation, part of recall. Done quickly and smoothly. More

The staff was friendly and very helpful. The service was started at the appointment time and finished promptly. All my questions were answered immediately. I was very satisfied with visit. started at the appointment time and finished promptly. All my questions were answered immediately. I was very satisfied with visit. More

Quality service everytime. Staff are always very professional as well as personable. Keep up the great work professional as well as personable. Keep up the great work More

Friendly noligable salesperson.It was a good experience.Would recommend Keith to anyone looking for a Toyota. I’m happy with the Tacoma experience.Would recommend Keith to anyone looking for a Toyota. I’m happy with the Tacoma More

The service department was professional and efficient. They explained all that they did to my car and the items needed in the near future. They explained all that they did to my car and the items needed in the near future. More

Just stopped in to ask a question on Monday and tomorrow my car gets worked on. That is terrific. Will see you all in the morning!! my car gets worked on. That is terrific. Will see you all in the morning!! More

Love this dealership I have used them for years Keith has always given me the best deals on all my cars from this dealership everyone re always very kind and friendly thank you Toyota for always giving me th always given me the best deals on all my cars from this dealership everyone re always very kind and friendly thank you Toyota for always giving me the best cars love Toyota More

I took my truck in to have the breaks and the front struts looked at. After waiting for a day and a half I called the shop and was told that both front calipers were bad and there was nothing wrong wit struts looked at. After waiting for a day and a half I called the shop and was told that both front calipers were bad and there was nothing wrong with the strut. I was also told that I was missing the cap for the master cylinder which I new was a lie. So long story short once I called to find all this out I argued that the calipers that are on the truck are already fairly new and the bushing on the struts are dry rotted and falling apart. Once I explained to the lady that for one I was 100% positive the struts needed bushings and the cap was on when I brought it in and that the original issues I am having with the breaks would not be caused by there explanation of the calipers I just decided to get my truck and not allow them to do the work which was going to cost me almost 2000 dollars by the way. I got my key and payed there diagnostic fee and walked out to leave. But before I got in the truck I popped the hood just to see if the cap really was missing and found that the cap was laying on the engine block and was broken. So I walked back inside with the broken cap on my had and wanted an explanation of why it was broken and I was told that there wasn’t one when the truck arrived. Need less to say they would not take responsibility for breaking the cap and proceeded to try to sell me a new one. So a simple issue which they could not in there own words positively identify turned into trying to sell me parts I didn’t need (calipers and the entire strut not just bushings), breaking a cap denying it, and trying to talk me into doing other things to the truck like timing belt oil change and so on that I never asked them to look at in the first place. I’ve taken my stuff to Toyota for years and payed extra in doing so because I want it done right but after the experience I just had I will never go back to Ballentine Toyota again. More