Ballentine Toyota

This was a warranty visit and Cody tried to get me to pay taxes on service, when the warranty covered it all.. it took 2 and a half hours taxes on service, when the warranty covered it all.. it took 2 and a half hours More

I was disappointed because they asked about my vehicle information & then scheduled my appt for an alignment, stating they could do a Mercedes. And then after going to the appt, was told they did not have information & then scheduled my appt for an alignment, stating they could do a Mercedes. And then after going to the appt, was told they did not have the tools to do it for my car. So it was a waste of time. They were friendly & I’m sure their work is good, but should be a bit more knowledgeable on what services they can provide before someone drives there. More

Very friendly and thorough and understanding. Explained in detail what the problem was and correction. Explained in detail what the problem was and correction. More

Prompt professional service work was done on time and service department kept me informed of any recall or additional items to address service department kept me informed of any recall or additional items to address More

My experience was less than a 10. First of all, I was told it would take 4-6 hours to change the spark plugs in my Lexus RX450hr by your master mechanic. Upon arrival day of appointm First of all, I was told it would take 4-6 hours to change the spark plugs in my Lexus RX450hr by your master mechanic. Upon arrival day of appointment, one person told me in 3 hours my car would be ready. I questioned that, so another person tells me 6 hours. I receive a message that my car is ready for pickup at 1:21. It was about 4 hours to change spark plugs and flush out my old coolant. I left your service department feeling overcharged by $230 (service rate is at $115/hour). I asked to speak with the manager, but was told they had left for the day. I feel I should be charged for the time it actually took to professionally perform the service by your trained master mechanic. Missing an “estimated” time by 2 hours was very costly to me. I will definitely be giving careful consideration before having work done at the Toyota service department in Greenwood, SC in the future. More

I had a 9 a. m. appointment for tires and rotation. It was 11:45 before they finished. They forgot to do the routine 7 point inspection, so I had to wait 15 minute m. appointment for tires and rotation. It was 11:45 before they finished. They forgot to do the routine 7 point inspection, so I had to wait 15 minutes more. Cashier was rude. I went down street and bought her a little gift to try to say...Hope your day goes better. She said my appointment was at 10:30, but I spoke with Courtney who made it at 9:00. I was there at 8:50. I was spending a lot, in my opinion, and no one seemed to appreciate it. Everyone else in the waiting area was updated on the progress of their service work. Not once did anyone come in and say anything to me. More

I visited Ballentine Toyota today. The customer service/service was amazing! I love this place!! The customer service/service was amazing! I love this place!! More

Ballentine Toyota maintenance shop appears to be quite honest with their work appraisals and job completion honest with their work appraisals and job completion More

Went in for my 10,000 mile service on my Rav 4. They Went in for my 10,000 mile service on my Rav 4. They were prompt taking less time than expected and the techs were very nice and polite. Went in for my 10,000 mile service on my Rav 4. They were prompt taking less time than expected and the techs were very nice and polite. More

Had a great experience purchasing a used vehicle from Ballentine Ford/ Toyota. Very relaxed, easy going transaction. Donnie Bagwell was a very helpful. Ballentine Ford/ Toyota. Very relaxed, easy going transaction. Donnie Bagwell was a very helpful. More