Ballentine Toyota

My experience was less than a 10. First of all, I was told it would take 4-6 hours to change the spark plugs in my Lexus RX450hr by your master mechanic. Upon arrival day of appointm First of all, I was told it would take 4-6 hours to change the spark plugs in my Lexus RX450hr by your master mechanic. Upon arrival day of appointment, one person told me in 3 hours my car would be ready. I questioned that, so another person tells me 6 hours. I receive a message that my car is ready for pickup at 1:21. It was about 4 hours to change spark plugs and flush out my old coolant. I left your service department feeling overcharged by $230 (service rate is at $115/hour). I asked to speak with the manager, but was told they had left for the day. I feel I should be charged for the time it actually took to professionally perform the service by your trained master mechanic. Missing an “estimated” time by 2 hours was very costly to me. I will definitely be giving careful consideration before having work done at the Toyota service department in Greenwood, SC in the future. More

I had a 9 a. m. appointment for tires and rotation. It was 11:45 before they finished. They forgot to do the routine 7 point inspection, so I had to wait 15 minute m. appointment for tires and rotation. It was 11:45 before they finished. They forgot to do the routine 7 point inspection, so I had to wait 15 minutes more. Cashier was rude. I went down street and bought her a little gift to try to say...Hope your day goes better. She said my appointment was at 10:30, but I spoke with Courtney who made it at 9:00. I was there at 8:50. I was spending a lot, in my opinion, and no one seemed to appreciate it. Everyone else in the waiting area was updated on the progress of their service work. Not once did anyone come in and say anything to me. More

I visited Ballentine Toyota today. The customer service/service was amazing! I love this place!! The customer service/service was amazing! I love this place!! More

Ballentine Toyota maintenance shop appears to be quite honest with their work appraisals and job completion honest with their work appraisals and job completion More

Went in for my 10,000 mile service on my Rav 4. They Went in for my 10,000 mile service on my Rav 4. They were prompt taking less time than expected and the techs were very nice and polite. Went in for my 10,000 mile service on my Rav 4. They were prompt taking less time than expected and the techs were very nice and polite. More

Had a great experience purchasing a used vehicle from Ballentine Ford/ Toyota. Very relaxed, easy going transaction. Donnie Bagwell was a very helpful. Ballentine Ford/ Toyota. Very relaxed, easy going transaction. Donnie Bagwell was a very helpful. More

Good customer service no long waiting in line let you know what they found wrong with your car before they do any work know what they found wrong with your car before they do any work More

They are very professional and completed the work I wanted done; they are always kind. wanted done; they are always kind. More

Carfax alerted me to an airbag recall on our Toyota Venza. Ballentine Toyota made a next day appointment. Upon inspection, it was determined our car needed a new airbag module. Part was ordered from Venza. Ballentine Toyota made a next day appointment. Upon inspection, it was determined our car needed a new airbag module. Part was ordered from regional parts warehouse and Service rep will call me to schedule an installation, part of recall. Done quickly and smoothly. More

The staff was friendly and very helpful. The service was started at the appointment time and finished promptly. All my questions were answered immediately. I was very satisfied with visit. started at the appointment time and finished promptly. All my questions were answered immediately. I was very satisfied with visit. More