Ballentine Toyota

Horrible experience with service department. Went in to have tire rotation and mirror was loose asked them to check it for the problem. When completed I was told there mirror was just loose and Went in to have tire rotation and mirror was loose asked them to check it for the problem. When completed I was told there mirror was just loose and they tightened it. Charged me $63 to check the mirror. Drove just a couple blocks from dealer ship and the entire mirror fell out. Went back to dealer took the mirror in and showed them what happened. Was told since Safelite had replaced the window in 2020 that they didn’t put enough glue on it . Was told Safelite had to fix it that the dealer ship was not responsible. Talked to service manager asked me to come back and he would take care of it. He looked at it and told me the same thing as before but is going to refund the $63. I have talked to my insurance company who put me in touch with safe lite. Safe lite said that because the dealership had touched the mirror it voided the warranty and said dealership was responsible to fix it. Called David the service nanager in Greenwood location and he said they were not responsible. I have been driving around without a rear view mirror. This is dangerous and I could be given a ticket if stopped by law enforcement. Don’t know what else to do but my next step is to get an attorney and file a lawsuit to get this fixed More

Good experience. Brian Oaks kept in touch while I was waiting for the car to come in. He made us very comfortable during the whole process and made sure we were thoro Brian Oaks kept in touch while I was waiting for the car to come in. He made us very comfortable during the whole process and made sure we were thoroughly introduced to the car before we drove it away. Im very happy with the car and with Ballentine and with Brian. The financial officer was great too. More

I had an emergency in California and had to leave South Carolina in a hurry they got me in and out fast and I was out of greenwood sc by noon on Friday and arrived at my destination in California by 2p saf Carolina in a hurry they got me in and out fast and I was out of greenwood sc by noon on Friday and arrived at my destination in California by 2p safe and sound with zero mechanical issues Thank you service dept More

Great Job! Friendly and prompt service. Knowledgeable associates and David is an excellent Manager. Thank you! Friendly and prompt service. Knowledgeable associates and David is an excellent Manager. Thank you! More

The representative were very helpful,respectful patient. Make sure that the problem with my car were resolve. Their were I always take my car and Highly recommend other people to take their car if they have Make sure that the problem with my car were resolve. Their were I always take my car and Highly recommend other people to take their car if they have any issues with their car. I thank y’all so much for caring about your customers. And thanks. More

Staff are courteous and knowledgeable. They explain everything. Waiting area is pleasant and comfortable. I’ve never had any problems with work completed here. They explain everything. Waiting area is pleasant and comfortable. I’ve never had any problems with work completed here. More

Ballentine Toyota Service Dept is very customer friendly. They listen carefully to my concerns and have their mechanics check these things out. The service staff is very good 👍 at keeping you informed about They listen carefully to my concerns and have their mechanics check these things out. The service staff is very good 👍 at keeping you informed about the car's service. I have lived in Greenwood, SC about a year and am very pleased with the Ballentine Toyota dealership. Great service and professionalism. More

Staff was very friendly and knowledgeable of my van. They completed my service within a reasonable time frame. They completed my service within a reasonable time frame. More

Ballantine Service is the best! David and the crew take great care me me! I’ve been a satisfied couple for 22 years! Yesterday, I had to get AAA come jump me off and check my batter David and the crew take great care me me! I’ve been a satisfied couple for 22 years! Yesterday, I had to get AAA come jump me off and check my battery. They determined I needed a new one and told me not to turn car off before getting! I’ve been ill (not COVID). and shouldn’t have even been out! I called David and shared my predicament and he told me to bring the car in and they’d take care of me! They had chairs outside where I could social distance and sit in shade! 45 minutes later I had car and was ready to drive off! Thank you a David and Toyota Service!! More

Great sales experience, no pressure and explained the various features of the vehicle. Financing was easy and transparent. Refreshing! various features of the vehicle. Financing was easy and transparent. Refreshing! More